Meet Sania, Customer Service SME at Tesco Bank

Read about Sania's experience in Customer Service 

 I joined Tesco Bank as a part-time Credit Card Customer Service Representative while studying Accounting and Business Law at university.

During that time, I explored a range of opportunities across the business. I supported new colleagues as part of our onboarding and training programme, took on a specialist support role for the team, and developed my skills within Customer Protection before helping to train and upskill others in the area. 

After graduating, I moved into a full-time role as a subject matter expert. This gave me the chance to work closely with different teams and gain a deeper understanding of how various parts of the business connect.

I’m now in a dual-skilled specialist role, supporting colleague queries across both the Credit Card Customer Service and Customer Protection teams. I enjoy being someone colleagues can turn to for support and using my experience and connections to make things easier for colleagues and better for our customers.

Every opportunity has helped me build new skills and confidence.