Customer and Digital Banking
Join our Customer and Digital Expert Programme and build a career at the forefront of data-driven innovation. Designed for aspiring specialists, this programme will equip you with in-demand skills across data analytics, data science, visualisation, modelling, decision science, and problem-solving, while providing hands-on experience tackling real business challenges.
As part of Business, Customer and Digital Banking, you'll work with large-scale, complex datasets to uncover insights that help shape strategy, enhance customer experiences, optimise digital journeys, and improve products and services used by millions of customers and businesses across the UK.
Working alongside experienced data professionals, you'll combine technical expertise with commercial understanding to transform data into actionable insight. From identifying customer trends to supporting critical business decisions, you'll play an important role in helping Barclays deliver better outcomes for customers while shaping the future of banking through data and technology.
Highlights
- Build technical and analytical skills whilst working on real life projects
- Choose between two key business areas
- Receive bespoke support from the very best in the Data and Analytics business
At Barclays, we are working together to build a better bank—one that is efficient, safe, intuitive, and designed to support customers and businesses responsibly and sustainably. We put customers at the heart of everything we do, using data, insight, and innovation to create personalised experiences, improve decision-making, and shape the future of banking.
Across Business, Customer and Retail Banking, data plays a critical role in helping us better understand customer needs, enhance digital experiences, develop new propositions, and drive meaningful business outcomes. Whether it's improving our mobile app, redefining customer journeys, supporting business growth, or enabling faster and smarter decisions, Data and Analytics is at the centre of how we deliver for millions of customers every day.
As part of our Data and Analytics team, you'll help solve complex business challenges using some of the UK's largest and most diverse customer datasets. Working alongside analysts, data scientists, product teams, engineers, and business stakeholders, you'll turn data into actionable insights that influence strategic decisions and create tangible customer impact.
What to expect
Our Data and Analytics Expert Programme is designed to develop the next generation of analytics specialists, equipping you with the technical, commercial, and consulting capabilities needed to thrive in a data-driven world.
This is an opportunity to work with data at scale—including datasets relating to millions of customers across Business, Customer and Retail Banking. You'll gain practical experience using advanced analytical techniques to understand customer behaviour, improve digital engagement, optimise products and services, and identify opportunities that enhance business performance.
Throughout the programme, you'll develop expertise in areas such as:
- Data analysis and visualisation
- Statistical modelling and predictive analytics
- Programming and data engineering
- Decision science and problem solving
- Customer and behavioural analytics
- Data storytelling and stakeholder engagement
- AI, automation, and emerging analytical technologies
You'll work on live business challenges, delivering hypothesis-driven analysis across customer, product, channel, and operational data. From uncovering insights that improve customer journeys to creating analytical assets that support strategic decision-making, you'll play a key role in helping Barclays make smarter, faster, and more informed decisions.
Shape the future of digital banking
You’ll have opportunities to work closely with teams across Retail Banking, Business Banking, Customer and Digital, Customer Care, and BUK Centre functions, supporting some of the bank's most important strategic priorities.
Our Customer and Digital teams are transforming how millions of people interact with Barclays every day. Data is fundamental to this transformation—helping us personalise experiences, improve digital services, optimise customer journeys, and deliver more intuitive banking experiences.
How you’ll develop
This is hands-on, experience-led learning where you'll build your expertise by working on projects that matter.
You'll receive dedicated support from your People Leader and experienced colleagues who are invested in helping you succeed. Alongside structured development, you'll have access to extensive learning resources covering technical analytics, data science, programming, business knowledge, and professional skills.
As your confidence and expertise grow, you'll develop the skills to move from analysing data to influencing decisions, shaping strategy, and delivering meaningful business impact.
Who thrives here
We welcome people from all degree backgrounds who are curious about data, technology, business, and customer outcomes.
You'll thrive if you're:
- Naturally curious and enjoy solving complex problems.
- Analytical, creative, and detail-oriented.
- Comfortable working with data and drawing meaningful insights.
- Excited by technology, innovation, and digital transformation.
- Able to turn information into practical recommendations.
- Collaborative and keen to work with a wide range of stakeholders.
- Interested in shaping the future of banking through data-driven decision-making.
By the end of the programme, you'll have transformed your curiosity into expertise—combining technical analytics capabilities with commercial insight and consulting skills. You'll be ready to take the next step in your Barclays career, using data to influence decisions, improve customer outcomes, and shape the future of banking.
At Barclays, we are working together to build a better bank—one that is efficient, safe, intuitive, and designed to support customers and businesses responsibly and sustainably. We put customers at the heart of everything we do, using data, technology, and innovation to create personalised experiences, improve decision-making, and shape the future of banking.
Across Business, Customer and Retail Banking, Data Science plays a critical role in helping us solve complex challenges and unlock new opportunities. From predicting customer needs and enhancing digital experiences to improving operational efficiency and enabling smarter risk management, Data Science is transforming how we deliver value for millions of customers every day.
As part of our Data Science team, you'll work with large-scale datasets and advanced technologies to build solutions that influence real business decisions. Collaborating with data scientists, analysts, engineers, product teams, and business stakeholders, you'll apply scientific and machine learning techniques to solve problems, uncover hidden insights, and create innovative solutions that drive meaningful customer and business outcomes.
What to expect
Our Data Science Expert Programme is designed to develop the next generation of data science specialists, equipping you with the technical, analytical, and commercial skills needed to thrive in a rapidly evolving digital world.
This is an opportunity to work with data at scale, using advanced analytical and machine learning techniques to understand customer behaviour, predict future trends, optimise business performance, and support strategic decision-making across Retail, Business & Customer Banking.
Throughout the programme, you'll develop expertise in areas such as:
- Machine Learning and Predictive Modelling
- Artificial Intelligence and Emerging Technologies
- Programming and Data Engineering
- Statistical Analysis and Experimental Design
- Customer and Behavioural Science
- Natural Language Processing and Automation
- Data Visualisation and Storytelling
- Model Development, Validation, and Deployment
You'll work on real business challenges, building and deploying models that help improve customer experiences, optimise products and services, identify growth opportunities, and enhance decision-making. Whether developing customer propensity models, forecasting future behaviours, identifying operational efficiencies, or supporting AI-driven solutions, your work will have visible impact across the organisation.
Shape the future of digital banking
You'll have opportunities to work alongside teams across Retail Banking, Business Banking, Customer & Digital, Customer Care, and BUK Centre functions, supporting some of Barclays UK's most important strategic priorities.
Our Customer and Digital teams are transforming how millions of people interact with Barclays every day. Data Science is a key enabler of this transformation, helping us personalise customer experiences, deliver intelligent digital services, automate decision-making, and build innovative products that meet evolving customer needs.
You could find yourself:
- Developing machine learning models to improve customer engagement.
- Identifying patterns and trends within large customer datasets.
- Supporting AI-powered solutions that enhance digital experiences.
- Building predictive models to improve business performance.
- Experimenting with innovative technologies to solve complex problems.
- Delivering insights that influence strategy, products, and customer journeys.
Working in agile, multidisciplinary teams, you'll see the direct impact of your work as solutions move from concept to implementation, driving measurable outcomes for customers and businesses across the UK.
How you’ll develop
This is hands-on, experience-led learning where you'll build your expertise by working on projects that matter.
You'll receive dedicated support from your People Leader and experienced colleagues who are invested in your success. Alongside structured development, you'll have access to learning resources covering data science, machine learning, artificial intelligence, cloud technologies, programming, business knowledge, and professional skills.
As your confidence and expertise grow, you'll develop the ability to move beyond analysing data to building intelligent solutions, influencing strategic decisions, and solving some of the most complex challenges facing the business.
Who thrives here
We welcome people from all degree backgrounds who are passionate about data, technology, innovation, and problem-solving.
You'll thrive if you're:
- Naturally curious and enjoy exploring complex problems.
- Passionate about using data to uncover insights and drive change.
- Analytical, creative, and intellectually inquisitive.
- Interested in machine learning, AI, and emerging technologies.
- Comfortable working with large datasets and developing evidence-based solutions.
- Collaborative and excited to work with a wide range of technical and business stakeholders.
- Motivated by the opportunity to shape the future of banking through science, technology, and innovation.
Where the programme could take you
By the end of the programme, you'll have developed specialist expertise in Data Science, combining advanced technical capabilities with commercial understanding and business impact. You'll have experience applying machine learning and analytical techniques to real-world challenges, a strong professional network, and the skills needed to progress into a permanent Data Science role where you can continue helping shape the future of Barclays and the experiences of millions of customers.
Further information
Graduate development journey
Your development
Induction
Community Membership
Programme‑aligned Learning Labs
Professional Qualifications and Development
Self‑paced training library
Launching your career
