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Corporate CRM - BA Lead - UK

Knutsford, United Kingdom

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Date live: 09/17/2024

Business Area: Markets Post Trade

Area of Expertise: Change

Contract: Permanent

Reference Code: JR-0000004922

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Change

Change leads and oversees transformational change initiatives at Barclays. Your role will involve managing projects and programs that drive strategic improvements and ensure successful implementation of change across the organization.

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Join us as Corporate CRM BA Lead at Barclays, where you'll spearhead the evolution of our digital landscape, driving innovation and excellence. You will harness cutting-edge technology to revolutionise our digital offerings, ensuring unapparelled customer experiences.

To be successful as a Corporate CRM BA Lead you should have experience with:

  • Knowledge of Salesforce Products.
  • Technical Analysis in a Banking Technical domain.
  • Excellent Technical to Laymans & Laymans to Technical translation skills to support IT & Business delivery.

Some other highly valued skills may include:

  • Sales force engineering experience (eitherTest/Development/Devops/configurator).
  • Certifications in Salesforce Training & Change Management.
  • Strong Integration & Data skillset.

You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job-specific technical skills.

This role will be based in our Knutsford office.

Purpose of the role

To support the organisation, achieve its strategic objectives by the identification of business requirements and solutions that address business problems and opportunities. 

Accountabilities

  • Identification and analysis of business problems and client requirements that require change within the organisation.
  • Development of business requirements that will address business problems and opportunities.
  • Collaboration with stakeholders to ensure that proposed solutions meet their needs and expectations.
  • Support the creation of business cases that justify investment in proposed solutions.
  • Conduct feasibility studies to determine the viability of proposed solutions.
  • Support the creation of reports on project progress to ensure proposed solutions are delivered on time and within budget.
  • Creation of operational design and process design to ensure that proposed solutions are delivered within the agreed scope.
  • Support to change management activities, including development of a traceability matrix to ensure proposed solutions are successfully implemented and embedded in the organisation.

Assistant Vice President Expectations

  • Consult on complex issues; providing advice to People Leaders to support the resolution of escalated issues.
  • Identify ways to mitigate risk and developing new policies/procedures in support of the control and governance agenda.
  • Take ownership for managing risk and strengthening controls in relation to the work done.
  • Perform work that is closely related to that of other areas, which requires understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function.
  • Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategy.
  • Engage in complex analysis of data from multiple sources of information, internal and external sources such as procedures and practises (in other areas, teams, companies, etc).to solve problems creatively and effectively.
  • Communicate complex information. 'Complex' information could include sensitive information or information that is difficult to communicate because of its content or its audience.
  • Influence or convince stakeholders to achieve outcomes.

All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.

Barclays welcomes applications from all candidates and is committed to ensuring reasonable adjustments (accommodations) are put in place to allow for a fair and inclusive recruitment process. For more information and how to request one, please review Adjustments to the recruitment process.

We’re a global, vital and highly respected financial organisation with an inspiring Purpose. Operating in 39 countries and employing around 100,000 people across the world, we help communities, individuals and businesses thrive. And we’ve created financial solutions and technology that the world now takes for granted. A career with us can offer incredible variety, depth and breadth of experience, and the chance to learn from some of the best minds in technology and finance.

To find out more about Barclays' strategy please click here.

Barclays offers a diverse, inclusive and engaged culture. A place where people can bring their whole selves to work and be respected for who they are, valued for what they do and celebrated for their contribution to our business and our community.

We are an equal opportunity employer and opposed to discrimination on any grounds. It is the policy of Barclays to ensure equal employment opportunity without discrimination or harassment on the basis of race, colour, creed, religion, national origin, alienage or citizenship status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law.

Barclays is required by law to confirm that you have the Legal Right to Work in any role that you apply for. If you currently hold a work visa sponsored by Barclays, or you would require sponsorship from Barclays, you must declare this as part of your application. Sponsored visas are role and entity specific and any changes must be reviewed. It is important that you ensure you are working on the correct visa at all times. Failure to accurately disclose your visa status or Legal Right to Work may result in your application or any employment offer being withdrawn at any time.

This is Barclays Manchester

Barclays Knutsford is a world-class campus in the heart of the Cheshire countryside, and at the centre of our global operations. The place where it all happens. The place where we deliver the technology, security and customer care that our personal and corporate banking customers rely on 24/7/365.

Our redeveloped campus offers state-of-the art, collaborative workspaces set within 64 acres of lush gardens and surrounded by wildlife.

To ensure our campus is accessible to everyone, we offer a shuttle bus from the local bus, tram, and train stations on weekdays.

There are endless opportunities to socialise, pursue personal interests, visit the onsite gym, or join one of our many clubs and groups.

We run amazing experiences, from firework displays to gigs, diverse celebrations and art & crafts sessions. There’s something for you.

This is Barclays Manchester

Barclays Knutsford is a world-class campus in the heart of the Cheshire countryside, and at the centre of our global operations. The place where it all happens. The place where we deliver the technology, security and customer care that our personal and corporate banking customers rely on 24/7/365.

A workplace like no other

Our redeveloped campus offers state-of-the art, collaborative workspaces set within 64 acres of lush gardens and surrounded by wildlife.

Your commute

To ensure our campus is accessible to everyone, we offer a shuttle bus from the local bus, tram, and train stations on weekdays.

Much more than work

There are endless opportunities to socialise, pursue personal interests, visit the onsite gym, or join one of our many clubs and groups.

Immersive events

We run amazing experiences, from firework displays to gigs, diverse celebrations and art & crafts sessions. There’s something for you.

Be you. Be valued. Belong.

We celebrate the unique perspectives and experiences each individual brings, believing our differences make us stronger and drive success. Our colleague networks offer connection, support, and growth, while our "This is Me" series shares the unique stories of our colleagues. Committed to diversity, equity, and inclusion, Barclays values you for who you are and ensures you truly belong.

You can learn more about our commitment to our colleague on our DE&I page.  

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Application Process

Your application

We’ll ask for information about you, your CV and cover letter.

1

Your assessment

Covering your behaviours and ability at work.

2

Your interview

Exploring your past experiences and skills.

3

Next step

We’ll request additional information so that you can complete our screening process

4
How to ApplyRead our FAQ's
Barclays

Working flexibly

We’re committed to providing an inclusive culture and environment, that recognises and supports ways to balance your personal needs, alongside the professionaC8l needs of our business. Providing the opportunity for all our employees globally to work flexibly empowers each of us to work in a way that suits our lives, as well as enabling us to better service our customers’ and clients’ needs.

Our approach to working flexibly is designed to support you to balance your life and to accommodate diverse needs, whilst still allowing us to meet our business needs. If you’d like to request a flexible working arrangement, please discuss this with your hiring manager.

Hybrid working: Our approach to hybrid working ensures there’s the right balance of working alongside colleagues at our onsite locations, as required for each role. For business areas that offer a hybrid working experience, this will be in a structured way, where colleagues work at an onsite location on fixed, ‘anchor’, days of the week. Some roles may require full onsite working. Please discuss the working pattern requirements for the role you are applying for with the hiring manager.

We continue to embed and review our hybrid working environment and remain in a phase of testing and learning. This means that working arrangements could change, with reasonable notice, to align with the needs of our business.

Barclays is built on an international scale.

Our geographic reach, our wide variety of functions, businesses, roles and locations reflect the rich diversity of our worldwide customer base. All of which means we offer incredible variety, depth and breadth of experience.
And the chance to learn from a globally diverse mix of colleagues, including some of the very best minds in banking, finance, technology and business. Throughout, we’ll encourage you to embrace mobility, exploring every part of our operations as you build your career.

Find more information

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