Retail Banking Customer Care Branch Apprenticeship Programme 2026 Birmingham

Birmingham, England

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Apprenticeships at Barclays

As an apprentice, you’ll join us in real, permanent, well-paid jobs – doing real, challenging work from the very start. At the same time, you’ll receive world-class training towards recognised, meaningful qualifications – up to Master’s degree level. Every apprentice is given the same level of support, no matter where you start or where you come from. We’ll guide you all the way, from the application process, through your training, to qualification and beyond.

So, if you’re thinking about your next steps, think differently. Think Barclays.

Key information

Date live: 15/09/2025

Business Area: See job description

Area of Expertise: Early Careers

Contract: Apprentice

Reference Code: JR-0000073213

Job description

If you're a recent graduate or soon-to-be graduate, join us and unlock a world of carefully curated experiences, knowledge, and connections to shape your career.Along the way, you can expect all the training and support you need to make your mark on the world. Put simply, we’ll empower you to help determine how we do things and where we go next. Our graduates are a vital part of our success, and we welcome applications from people from all walks of life. Whoever you are and wherever you want to join us, if you’re curious, creative, and ambitious, this is a world in which you can truly belong.

Our Explorer Programme

You'll join our explorer programme, a 2-year programme designed to give you depth and breadth of experience. Participating in job-based bespoke training from the start enabling you to go fully-equipped into your role as you embark on the first of three eight-month long rotations.

Why the Risk Graduate programme?

Barclays is a global force in banking, and Risk at Barclays is involved in every single transaction, every product, every service and every decision Barclays makes across the full suite of transatlantic banking operations. With 3,000 people working in Risk worldwide, the sheer scale of our operation gives us unrivalled exposure, insight and breadth of experience. We’re always adapting to meet the evolving needs of our customers, clients, and the business itself, staying ahead of changes in both the financial and tech worlds. Lead the way in addressing big issues, including the potential implications of an economic downturn, and advising Barclays' business leaders to help them make well-informed, balanced decisions. That makes Risk an exciting, complex and constantly evolving place to build a varied and rewarding career.

Working in Risk, you’ll develop a solid understanding of Barclays’ products and services, as well as the different risks involved – from credit and market risks to operational, climate, and treasury risks. So you’ll gain knowledge of different business areas and their importance to the bank, and develop the skills to manage risk in a way that supports Barclays’ strategy. Risk at Barclays is a dynamic, exciting function with great capability and credibility. Far from being a function that’s only called on in times of need, Risk has a seat at the table where strategy is formed, innovations are born, and world-class solutions are created. It’s a fantastic opportunity for everyone, at every level, to make a real impact as we drive growth and protect the future of Barclays.

To be considered for this opportunity, you'll be motivated with a strong degree or expected degree – in any area.

Ideally, you’ll also bring problem-solving skills and analytical thinking. An interest to understand how a global bank adapts in a constantly evolving regulatory environment and an interest in how our bank responds to external market influences and find the support to build a successful career within Risk.

For the graduate programme:

Please be advised that the 2026 Risk Graduate Programme is not one which we can offer sponsorship for at this time. Accordingly, applicants for this position will need to have the legal right to work in the UK on a full time basis from August 2026 to August 2028.

Following the graduate programme:

Please note that the Risk business area is currently deemed out of scope for sponsorship. Please be assured that we considered all factors very carefully, prior to making this decision. Accordingly, as it currently stands, you would not be eligible to receive a Skilled Worker Visa from Barclays at the end of the Graduate Programme if you obtain a role in this area.

Working In Northampton

Our environmentally friendly campus is designed with people in mind. With cafés, changing areas, and collaboration spaces, it’s a place where work feels good. From beekeeping and sports to cultural celebrations and crafting, there are plenty of ways to connect and unwind.

Green spaces and living plants bring the outdoors in, while our Community Allotment offers a peaceful spot to recharge and support wellbeing. With ample parking, strong public transport links, a shuttle bus service, and even a Taxi Butler in reception, getting here is easy too.

It is the policy of Barclays to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, creed, religion, national origin, alienage or citizenship status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, protected veteran status, genetic information, or any other basis protected by law.

Purpose of the role

To support the day-to-day operations of the risk division by monitoring the bank’s risk profile, identifying and managing risks and providing insights and expertise to support senior colleagues to make informed decisions.

Accountabilities

Execution of small research projects to support risk identification and strategic decision making. Prepare presentations and reports to communicate the findings to senior management.
Collaboration with cross-functional teams to support business initiatives.
Participation in training and development programs to enhance skills and knowledge.
Identification and management of risks including reviewing and challenging business propositions.
Management of business and client relationships under steadily decreasing supervision.
Support of risk management and decision making by using financial models and strategies.

Analyst Expectations

To perform prescribed activities in a timely manner and to a high standard consistently driving continuous improvement.
Requires in-depth technical knowledge and experience in their assigned area of expertise
Thorough understanding of the underlying principles and concepts within the area of expertise
They lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources.
If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others.
OR for an individual contributor, they develop technical expertise in work area, acting as an advisor where appropriate.
Will have an impact on the work of related teams within the area.
Partner with other functions and business areas.
Takes responsibility for end results of a team’s operational processing and activities.
Escalate breaches of policies / procedure appropriately.
Take responsibility for embedding new policies/ procedures adopted due to risk mitigation.
Advise and influence decision making within own area of expertise.
Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct.
Maintain and continually build an understanding of how own sub-function integrates with function, alongside knowledge of the organisations products, services and processes within the function.
Demonstrate understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function.
Make evaluative judgements based on the analysis of factual information, paying attention to detail.
Resolve problems by identifying and selecting solutions through the application of acquired technical experience and will be guided by precedents.
Guide and persuade team members and communicate complex / sensitive information.
Act as contact point for stakeholders outside of the immediate function, while building a network of contacts outside team and external to the organisation.

All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.

What you get in return

Our apprenticeships are open to anyone, from any background, and any age. And that’s why we make sure to offer you a competitive package of benefits that are flexible to you, whatever stage of life you are in – from school leavers to return-to-work parents.

Paid holiday

Competitive salary of £25,000

Private medical care

Enhanced parental leave

Flexible working

Life assurance

Employee resource groups

World-class office facilities

Where will you be located?

Explore location

What makes a successful Apprentice at Barclays?

Our Apprenticeships are designed to be career boosting experiences, regardless of your qualifications. To us, it all comes down to your attitude, commitment and will to succeed. We’re looking for potential, and here are some of the qualities that will help you excel.

Why Barclays?

There’s no other business quite like Barclays. There are no other careers quite like ours. We’re here to champion your development, and we truly want you to enjoy your career journey. We’ll give you all the support and encouragement you need to make the most of this experience. And you’ll have the chance to make a genuine contribution to our inclusive culture and support our purpose as we serve our customers, clients, communities and colleagues.

The Barclays Way

This is the spirit of Barclays. It’s why we exist, what we believe and how we behave. But most importantly, it’s how we make decisions, take action and get things done.

Learn more

Purpose

Working together for a better financial future.

Values

We believe great talent RISES. It acts with Respect, Integrity, Service, Excellence and Stewardship.

Mindset

We discover our full potential through our desire to Empower, Challenge and Drive each other.

You get exposed to really supportive and intelligent people that push you to be your best self.

- Alexi

It's great to be surrounded by so much technical talent, but also people through a variety of functions. And I feel like I thrive because there's so much opportunity to network.

- Imogen

There's really a lot of impactful work you can do day to day. You get to work with really senior engineers on a daily basis and you learn a lot from working with them.

– Yuming

I can reach out to anybody and know that I will be able to find mentorship, support and just a community at Barclays as well.

- Becky

More about working at Barclays

We're committed to providing a supportive and simplified experience for our candidates throughout the application and assessment process. Here, you will find information about what to expect and some guidance around your assessment and interview.

While the application process depends on the role, there are some constant steps, which are;

Step 1 - Your application
Step 2 - Your assessment
Step 3 - Your interview
Step 4 - Next steps

We aim to create an inclusive work environment where everyone can reach their full potential. If you require any adjustments to our recruitment process, please let us know as part of your application.

Find out more information here.

Barclays offers a diverse, inclusive and engaged culture. A place where people can bring their whole selves to work and be respected for who they are, valued for what they do and celebrated for their contribution to our business and our community.

We are an equal opportunity employer and opposed to discrimination on any grounds. It is the policy of Barclays to ensure equal employment opportunity without discrimination or harassment on the basis of race, colour, creed, religion, national origin, alienage or citizenship status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law.

Barclays is required by law to confirm that you have the Legal Right to Work in any role that you apply for. If you currently hold a work visa sponsored by Barclays, or you would require sponsorship from Barclays, you must declare this as part of your application. Sponsored visas are role and entity specific and any changes must be reviewed. It is important that you ensure you are working on the correct visa at all times. Failure to accurately disclose your visa status or Legal Right to Work may result in your application or any employment offer being withdrawn at any time.