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Director, Head of Domestic Payments

London, United Kingdom; Northampton, United Kingdom; Glasgow, United Kingdom; Greater Manchester, United Kingdom

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Date live: 14/10/2025

Business Area: Current Accounts and Payments

Area of Expertise: Product Development & Management

Contract: Permanent

Reference Code: JR-0000070252

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Barclays Product Development & Management

In a role in Product Development & Management, you'll oversee our entire product lifecycle. Your responsibilities include gathering and prioritising product and customer requirements, defining product vision, and ensuring successful delivery and ongoing performance.

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Purpose of the Role
As Director Domestic Payments, you lead the end-to-end strategy, delivery, and performance of Barclays UK’s domestic retail payment products and services. This includes Faster Payments, BACS, Cheques, Current Account Switching, and overlays like Confirmation of Payee. Your remit spans product design, customer and colleague journeys, scheme relationships, and regulatory engagement—ensuring payments are secure, commercially sustainable, and deliver seamless, trusted experiences that strengthen customer engagement and loyalty.

Reporting directly to the MD, Head of Payments, you play a pivotal role in shaping the future of domestic payments at Barclays UK. You collaborate closely with the Director of Open Banking and the Director of International & High Value Payments, fostering alignment across Retail, Digital, Risk, and Technology to position Payments as a strategic enabler of growth.

Key Responsibilities [key criteria]
Product Leadership & Strategy

  • Own the 3–5 year roadmap for domestic payments, aligned to Barclays UK’s transformation agenda.
  • Drive innovation, uplifting existing payment journeys with compelling new customer features.
  • Lead Barclays UK’s response to industry initiatives such as tokenised deposits, the National Payments Vision, and emerging regulatory programmes.
  • Lead through the product lifecycle, ensuring commercial viability, regulatory compliance, and operational resilience.
  • Shape Barclays UK’s position in industry-wide transformation programmes


Customer & Colleague Journeys

  • Oversee journey optimisation and feature development across digital and assisted channels, improving NPS and reducing complaints.
  • Embed controls and governance across journeys, including incident management, remediation, and regulatory reporting.


Commercial & Scheme Management

  • Manage P&L performance, pricing strategy, and scheme relationships.
  • Represent Barclays in industry forums and regulatory bodies, influencing market direction and ensuring readiness for future disruption.
  • Lead Barclays UK’s response to domestic regulatory change, including PSR consultations, Pay.UK roadmap, and Bank of England initiatives.
  • Risk & Resilience
  • Accountable for Domestic Payments Important Business Service (IBS), leading contingency planning and resilience testing with the Bank of England and Pay.UK.
  • Champion robust risk management practices, including product reviews, RCSA, and scheme attestations.


Leadership & Culture

  • Build and lead a high-performing, inclusive team across the UK and India.
  • Foster a culture of collaboration, experimentation, and continuous improvement through initiatives like the Payments Journey Lab and ‘Consistently Excellent’ workshops


Delivery

  • Partner with technology counterparts from initial requirements through to final delivery, ensuring payments change is delivered safely, on budget, and with strong customer outcomes.


Key Competencies

  • Strategic Thinking – Aligning payments with broader BUK priorities, especially in Mass Affluent and Youth segments.
  • Stakeholder Management – Influencing across BUK, BX, CIB, and external partners.
  • Market & Industry Knowledge – Staying ahead of trends, competition, and regulation.
  • Customer Focus – Designing experiences that meet real needs and drive satisfaction.
  • Commerciality – Balancing customer value with sustainable business outcomes.
  • Digital Transformation – Embedding payments into digital journeys and enabling future-ready propositions.
  • Risk Management – Embedding controls and resilience across all touchpoints.
  • Analytical Thinking – Using data to inform decisions and drive performance.
  • Product Design Lifecycle – Applying agile and customer-centric methodologies.
  • Product Design Lifecycle – Applying agile and customer-centric methodologies.


Decision-Making & Impact

  • You act as a confident decision-maker, using data and judgement to balance customer, commercial, and regulatory outcomes. You empower your team to take ownership, share lessons learned, and continuously improve. Your decisions shape the future of payments at Barclays—driving measurable improvements in customer satisfaction (NPS), operational resilience, and P&L performance.

Purpose of the role

To manage and develop existing and new products and/or services; and where applicable, ownership of related customer and colleague journeys, develops the product strategy, drive change through Barclays execution teams, make key decisions in the product lifecycle and own associated outcomes for customers, colleagues and the bank, achieved through appropriate service level agreements, regulatory compliance, risk management and controls. 

Accountabilities

  • Development of customer level strategies & solutions that are tailored to customers’ needs.
  • Subject Matter Expert in the applicable Product/Proposition team and be able to confidently guide and advise stakeholders at all levels in the Bank on the application of existing and new products/propositions and related customer and colleague journeys.
  • Development of product propositions, and/or service strategy, define the priorities for delivering the outcomes needed to deliver the strategy and lead execution of the priorities.
  • Development of different commercial and business models through a strong understanding of the financial drivers of the P&L for the relevant segment/ proposition/ journey.
  • Evaluation of the technical feasibility, legal compliance, and potential risks associated with the development and launch of the new product.
  • Monitoring of market trends and analysis feedback from internal employees and target customers through prototypes, user testing sessions, and beta programs to identify areas for improvement to refine the product / process before launch.
  • Management of comprehensive launch plans and technical deployments for products that establish rollout timelines, marketing strategies, training initiatives and communication channels to promote the launch new products effectively.
  • Monitoring of key metrics such as adoption rates, usage patterns, customer satisfaction (including complaints), and revenue generation to assess the product's performance against set goals.

Director Expectations

  • To manage a business function, providing significant input to function wide strategic initiatives. Contribute to and influence policy and procedures for the function and plan, manage and consult on multiple complex and critical strategic projects, which may be business wide..
  • They manage the direction of a large team or sub-function, leading other people managers and embedding a performance culture aligned to the values of the business. Or for an individual contributor, they lead organisation wide projects and act as deep technical expert and thought leader, identifying new ways of working and collaborating cross functionally. They will train, guide and coach less experienced specialists and provide information affecting long term profits, organisational risks and strategic decisions..
  • Provide expert advice to senior functional management and committees to influence decisions made outside of own function, offering significant input to function wide strategic initiatives.
  • Manage, coordinate and enable resourcing, budgeting and policy creation for a significant sub-function.
  • Escalates breaches of policies / procedure appropriately.
  • Foster and guide compliance, ensure regulations are observed that relevant processes in place to facilitate adherence.
  • Focus on the external environment, regulators, or advocacy groups to both monitor and influence on behalf of Barclays, when appropriate.
  • Demonstrate extensive knowledge of how the function integrates with the business division / Group to achieve the overall business objectives.
  • Maintain broad and comprehensive knowledge of industry theories and practices within own discipline alongside up-to-date relevant sector / functional knowledge, and insight into external market developments / initiatives.
  • Use interpretative thinking and advanced analytical skills to solve problems and design solutions in often complex/ sensitive situations.
  • Exercise management authority to make significant decisions and certain strategic decisions or recommendations within own area.
  • Negotiate with and influence stakeholders at a senior level both internally and externally.
  • Act as principal contact point for key clients and counterparts in other functions/ businesses divisions.
  • Mandated as a spokesperson for the function and business division.

All Senior Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others.

All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.

Barclays welcomes applications from all candidates and is committed to ensuring reasonable adjustments (accommodations) are put in place to allow for a fair and inclusive recruitment process. For more information and how to request one, please review Adjustments to the recruitment process.

We’re a global, vital and highly respected financial organisation with an inspiring Purpose. Operating in 39 countries and employing around 100,000 people across the world, we help communities, individuals and businesses thrive. And we’ve created financial solutions and technology that the world now takes for granted. A career with us can offer incredible variety, depth and breadth of experience, and the chance to learn from some of the best minds in technology and finance.

To find out more about Barclays' strategy please click here.

We are an equal opportunity employer and opposed to discrimination on any grounds. It is the policy of Barclays to ensure equal employment opportunity without discrimination or harassment on the basis of race, colour, creed, religion, national origin, alienage or citizenship status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law.

Barclays is required by law to confirm that you have the Legal Right to Work in any role that you apply for. If you currently hold a work visa sponsored by Barclays, or you would require sponsorship from Barclays, you must declare this as part of your application. Sponsored visas are role and entity specific and any changes must be reviewed. It is important that you ensure you are working on the correct visa at all times. Failure to accurately disclose your visa status or Legal Right to Work may result in your application or any employment offer being withdrawn at any time.

This is Barclays London

Our global HQ is in Canary Wharf, at the heart of London’s financial district. There are over 10,000 colleagues here – a hugely diverse workforce made up of the world’s best financial and tech talent. If you love the buzz of city life, this is the place to be.

Cycle or run to work? We’ve got everything you need – from cycle hire and parking areas to new showering and changing facilities.

CoSpace is our drop-in co-working space, where networks are built, problems are solved collectively and our community is strengthened.

Our Wellness Suite includes a well-equipped gym and exercise studios, and provides personal training sessions and massage therapy.

Our new trading floors enhance communication, integrate sustainability, and support health and wellbeing through innovative design and British-sourced furniture.

This is Barclays London

Our global HQ is in Canary Wharf, at the heart of London’s financial district. There are over 10,000 colleagues here – a hugely diverse workforce made up of the world’s best financial and tech talent. If you love the buzz of city life, this is the place to be.

Supporting active commuters

Cycle or run to work? We’ve got everything you need – from cycle hire and parking areas to new showering and changing facilities.

Time to connect

CoSpace is our drop-in co-working space, where networks are built, problems are solved collectively and our community is strengthened.

Wellbeing in focus

Our Wellness Suite includes a well-equipped gym and exercise studios, and provides personal training sessions and massage therapy.

Advanced trading floors

Our new trading floors enhance communication, integrate sustainability, and support health and wellbeing through innovative design and British-sourced furniture.

Multicultural ERGs at Barclays

Be you. Be valued. Belong.

We celebrate the unique perspectives and experiences each individual brings, believing our differences make us stronger and drive success.

You can learn more about our commitment to our colleague on our Inclusion and Opportunities page.

Learn more

Application Process

Your application

We’ll ask for information about you, your CV and cover letter.

1

Your assessment

Covering your behaviours and ability at work.

2

Your interview

Exploring your past experiences and skills.

3

Next step

We’ll request additional information so that you can complete our screening process

4
How to ApplyRead our FAQ's
Barclays

Working flexibly

We’re committed to providing a supportive and inclusive culture and environment for you to work in. This environment recognises and supports your personal needs, alongside the professional needs of our business. If you'd like to explore flexible working arrangements, please discuss this with the hiring manager. Your request will be reviewed in-line with the requirements of the role/business needs of the team.

Hybrid working

We have a structured approach to hybrid working, where colleagues work at an onsite location on fixed, ‘anchor’, days, as set by the business area. Please discuss the working pattern requirements for the role you are applying for with the hiring manager. Please note that working arrangements may be subject to change on reasonable notice to ensure we meet the needs of our business.

Barclays is built on an international scale.

Our geographic reach, our wide variety of functions, businesses, roles and locations reflect the rich diversity of our worldwide customer base. All of which means we offer incredible variety, depth and breadth of experience.
And the chance to learn from a globally diverse mix of colleagues, including some of the very best minds in banking, finance, technology and business. Throughout, we’ll encourage you to embrace mobility, exploring every part of our operations as you build your career.

Find more information

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Multicultural ERGs at Barclays

Be you. Be valued. Belong.

We celebrate the unique perspectives and experiences each individual brings, believing our differences make us stronger and drive success.

You can learn more about our commitment to our colleague on our Inclusion and Opportunities page.

Learn more