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AVP - TPSP SDM

Noida, India

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Date live: 03/26/2025

Business Area: Wholesale Shared Services

Area of Expertise: Business Management

Contract: Permanent

Reference Code: JR-0000041766

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Barclays Business Management

Business Management guides and supports the effective management and governance of various business functions, aligning them with the strategic goals of Barclays.

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Join us as a “AVP TPSP SDM" at The candidate is expected to work in a high intensity, results oriented team environment as part of the Markets Service Management team in Mumbai, which is virtual extension of Global Service Management team in London. The candidate will be responsible for supporting Lead Service managers with oversight of delivery of their Third-Party Service Provider (TPSP) services. The candidate is expected to interact closely with counterparts in other regions and senior stakeholders  and drive continuous improvement of BBPLC’s Third Party Risk Management, enabling more effective and proactive management of risk.

You may be assessed on the key critical skills relevant for success in role, such as experience with AVP TPSP SDM, as well as job-specific skillsets. Third Party Service Risk Management, good eye for detail and an ability to liaise with the Senior Business Managers and teams to ensure the timely and accurate delivery. This role provides the opportunity to make a strong immediate contribution for applicants who are proactive, tenacious, and eager to start.

Basic/ Essential Qualifications:

1. Service Management: Build and maintain strong relationships with third-party service providers, ensuring effective communication and engagement with business objectives.

2. Commercial Negotiations Support: Assist in negotiating contracts and terms with third-party service providers, ensuring favorable terms for the organization and adherence to agreed-upon service levels.

3. Service Delivery Assessment: Continuously assess the service delivery performance against the operational requirements to ensure that service levels meet business expectations and regulatory standards(if in place).

4. Performance Monitoring & Risk Mitigation: Monitor the performance of third-party services to identify potential risks, mitigate operational disruptions, and manage service-related incidents effectively.

5. Supplier Control Assurance & Continuous Improvement: Ensure that supplier controls are in place to meet regulatory and business requirements, and actively promote continuous improvement initiatives within the service delivery process.

6. Management of Service Agreement Changes: Oversee any changes to service agreements, ensuring all modifications are documented, communicated, and aligned with business needs.

7. Documentation & Asset Management: Ensure the Management of service agreement/document changes and maintenance of assets (e.g., IP, licenses).

8. Service Setup in Procurement System: Oversee the proper setup of services in the procurement system(Process Unity) to support seamless service management and ensure alignment with procurement process.

9. Retrospective Service Reviews: Conduct periodic retrospective reviews of service performance, identifying areas for improvement and ensuring the resolution of past service issues.

10. Service Management Information (MI) Review: Review and analyze service management information (MI) to provide insights into service performance and identify opportunities for optimization.

Desirable skillsets/ good to have:

  • Demonstrated analytical skills
  • Expertise at MS Office applications like Excel, PowerPoint and Word
  • Understanding of financial markets and products
  • Excellent communication skills (verbal/written)
  • Strong interpersonal, communication and presentation skills, with a willingness to learn and challenge
  • Experience in service management / risk management / governance
  • Good communication skills, consultative business partnering approach with a collaborative style
  • Attention to detail, strong analytical skills, comfort with influencing peers and stakeholders
  • Leadership experience with ability to demonstrate where to manage to outcomes without direct line accountability
  • MBA or Master’s Degree in Finance preferred
  • experience in consulting, strategy or business management roles
  • Experience of working with Third Party Service Providers in the financial industry
  • Experience working in Procurement / understanding of Third Party risk
  • Understanding of policies operating for effective Third Party management
  • Experience of regulatory compliance, preferably in the financial services sector

This role will be based out of Candor TechSpace, Noida.

Purpose of the role

To manage and implement the service management framework for internal service provision including management of contractual documentation, service change governance and performance reporting, collaborating with business stakeholders and facilitating a consistent and efficient approach across all global Service Management offices.

Accountabilities

  • Management, oversight and implementation of the service management framework for internal service provision.
  • Collaboration with teams across the bank to ensure adherence internal service management processes.
  • Management of internal service change governance processes including oversight and maintenance of contractual agreements for internal service provisioning and oversight of BX hierarchy alignment.
  • Development of reports and insights on internal service management performance and communicate findings to internal senior stakeholders.
  • Participation in projects and initiatives to improve internal service management efficiency and effectiveness.
  • Identification of areas for improvement to continually evolve internal service management through process improvement and automation, and work with business stakeholders to implement changes.

Assistant Vice President Expectations

  • To advise and influence decision making, contribute to policy development and take responsibility for operational effectiveness. Collaborate closely with other functions/ business divisions.
  • Lead a team performing complex tasks, using well developed professional knowledge and skills to deliver on work that impacts the whole business function. Set objectives and coach employees in pursuit of those objectives, appraisal of performance relative to objectives and determination of reward outcomes
  • If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others.
  • OR for an individual contributor, they will lead collaborative assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will identify new directions for assignments and/ or projects, identifying a combination of cross functional methodologies or practices to meet required outcomes.
  • Consult on complex issues; providing advice to People Leaders to support the resolution of escalated issues.
  • Identify ways to mitigate risk and developing new policies/procedures in support of the control and governance agenda.
  • Take ownership for managing risk and strengthening controls in relation to the work done.
  • Perform work that is closely related to that of other areas, which requires understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function.
  • Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategy.
  • Engage in complex analysis of data from multiple sources of information, internal and external sources such as procedures and practises (in other areas, teams, companies, etc).to solve problems creatively and effectively.
  • Communicate complex information. 'Complex' information could include sensitive information or information that is difficult to communicate because of its content or its audience.
  • Influence or convince stakeholders to achieve outcomes.

All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.

Barclays welcomes applications from all candidates and is committed to ensuring reasonable adjustments (accommodations) are put in place to allow for a fair and inclusive recruitment process. For more information and how to request one, please review Adjustments to the recruitment process.

We’re a global, vital and highly respected financial organisation with an inspiring Purpose. Operating in 39 countries and employing around 100,000 people across the world, we help communities, individuals and businesses thrive. And we’ve created financial solutions and technology that the world now takes for granted. A career with us can offer incredible variety, depth and breadth of experience, and the chance to learn from some of the best minds in technology and finance.

To find out more about Barclays' strategy please click here.

Barclays offers a diverse, inclusive and engaged culture. A place where people can bring their whole selves to work and be respected for who they are, valued for what they do and celebrated for their contribution to our business and our community.

We are an equal opportunity employer and opposed to discrimination on any grounds. It is the policy of Barclays to ensure equal employment opportunity without discrimination or harassment on the basis of race, colour, creed, religion, national origin, alienage or citizenship status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law.

Barclays is required by law to confirm that you have the Legal Right to Work in any role that you apply for. If you currently hold a work visa sponsored by Barclays, or you would require sponsorship from Barclays, you must declare this as part of your application. Sponsored visas are role and entity specific and any changes must be reviewed. It is important that you ensure you are working on the correct visa at all times. Failure to accurately disclose your visa status or Legal Right to Work may result in your application or any employment offer being withdrawn at any time.

Barclays welcomes applications from all candidates and is committed to ensuring reasonable adjustments (accommodations) are put in place to allow for a fair and inclusive recruitment process. For more information and how to request one, please review Adjustments to the recruitment process.

We’re a global, vital and highly respected financial organisation with an inspiring Purpose. Operating in 39 countries and employing around 100,000 people across the world, we help communities, individuals and businesses thrive. And we’ve created financial solutions and technology that the world now takes for granted. A career with us can offer incredible variety, depth and breadth of experience, and the chance to learn from some of the best minds in technology and finance.

To find out more about Barclays' strategy please click here.

Barclays offers a diverse, inclusive and engaged culture. A place where people can bring their whole selves to work and be respected for who they are, valued for what they do and celebrated for their contribution to our business and our community.

We are an equal opportunity employer and opposed to discrimination on any grounds. It is the policy of Barclays to ensure equal employment opportunity without discrimination or harassment on the basis of race, colour, creed, religion, national origin, alienage or citizenship status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law.

Barclays is required by law to confirm that you have the Legal Right to Work in any role that you apply for. If you currently hold a work visa sponsored by Barclays, or you would require sponsorship from Barclays, you must declare this as part of your application. Sponsored visas are role and entity specific and any changes must be reviewed. It is important that you ensure you are working on the correct visa at all times. Failure to accurately disclose your visa status or Legal Right to Work may result in your application or any employment offer being withdrawn at any time.

Learn more about Barclays locations

Across our campuses, we offer modern workspaces, collaborative areas, and state-of-the-art meeting rooms. Facilities include wellness rooms, on-site cafeterias, fitness centers, and tech-equipped workstations. Designed for innovation and comfort, they support a dynamic and productive work environment.

Gain access to wellness rooms, gyms and mental health support.

Our welcoming and inclusive culture supports you to bring your whole self to work, explore your potential and pursue your passions.

Modern spaces designed for teamwork and brainstorming.

There’s so much more than work to involve and engage you on campus. From socialising to sports, from community events to volunteering.

Learn more about Barclays locations

Across our campuses, we offer modern workspaces, collaborative areas, and state-of-the-art meeting rooms. Facilities include wellness rooms, on-site cafeterias, fitness centers, and tech-equipped workstations. Designed for innovation and comfort, they support a dynamic and productive work environment.

Health and wellness

Gain access to wellness rooms, gyms and mental health support.

A place where you can belong

Our welcoming and inclusive culture supports you to bring your whole self to work, explore your potential and pursue your passions.

Collaborative Areas

Modern spaces designed for teamwork and brainstorming.

More than work

There’s so much more than work to involve and engage you on campus. From socialising to sports, from community events to volunteering.

Be you. Be valued. Belong.

We celebrate the unique perspectives and experiences each individual brings, believing our differences make us stronger and drive success. Our colleague networks offer connection, support, and growth, while our "This is Me" series shares the unique stories of our colleagues. Committed to diversity, equity, and inclusion, Barclays values you for who you are and ensures you truly belong.

You can learn more about our commitment to our colleague on our DE&I page.  

Learn more

Application Process

Your application

We’ll ask for information about you, your CV and cover letter.

1

Your assessment

Covering your behaviours and ability at work.

2

Your interview

Exploring your past experiences and skills.

3

Next step

We’ll request additional information so that you can complete our screening process

4
How to ApplyRead our FAQ's
Barclays

Working flexibly

We’re committed to providing a supportive and inclusive culture and environment for you to work in. This environment recognises and supports your personal needs, alongside the professional needs of our business. If you'd like to explore flexible working arrangements, please discuss this with the hiring manager. Your request will be reviewed in-line with the requirements of the role/business needs of the team.

Hybrid working

We have a structured approach to hybrid working, where colleagues work at an onsite location on fixed, ‘anchor’, days, as set by the business area. Please discuss the working pattern requirements for the role you are applying for with the hiring manager. Please note that working arrangements may be subject to change on reasonable notice to ensure we meet the needs of our business.

Barclays is built on an international scale.

Our geographic reach, our wide variety of functions, businesses, roles and locations reflect the rich diversity of our worldwide customer base. All of which means we offer incredible variety, depth and breadth of experience.
And the chance to learn from a globally diverse mix of colleagues, including some of the very best minds in banking, finance, technology and business. Throughout, we’ll encourage you to embrace mobility, exploring every part of our operations as you build your career.

Find more information

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