Relationship Manager - Operations Client Services (OCS)

Paris, France

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Date live: 10/03/2025

Business Area: Markets Post Trade

Area of Expertise: Banking Operations

Contract: Permanent

Reference Code: JR-0000072354

Barclays Banking Operations

Put yourself at the heart of the Barclays. A career in banking operations puts you at the very centre of our business strategy. By putting customers at the heart of everything we do, we’re putting our whole business behind our Customer facing teams. As the face of our brand, especially in an increasingly digital world, you'll play a vital role in our customers' financial lives. Here, your voice is heard, and you’ll have the support and opportunities to thrive.

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Join us as an Relationship Manager Operations Client Services (OCS) at Barclays, where you'll manage the operations relationships with a high-profile group of important clients to ensure they receive a consistently excellent level of service from Barclays. This challenging and exciting role includes oversight of clients’ operational experience through regular collaboration with service leads to identify process performance trends, themes, and areas for service improvement. Consistent engagement with senior operational leads at each in-scope client to gather direct feedback about expectations and performance, and clear communication of/alignment with clients’ strategic operational priorities. Support investigation/resolution of operational escalations which clients raise to OCS. This includes close partnership with operational service leads to ensure ownership of consistently excellent day-to-day query management, as well as driving longer-term action plans to address any thematic areas for improvement.

This role may also require travel to client’s site for face-to-face meetings.

To be successful as an Relationship Manager Operations Client Services (OCS), you should have:

Previous client-facing experience in Investment Banking Operations, with examples of successfully delivering excellent client service, and effectively managing situations requiring conflict resolution.
Fundamental financial markets operations exposure, and understanding of trade lifecycles including trade capture, trade enrichment, trade confirmation, settlement processing, asset servicing, claims investigation, etc.
Can demonstrate product knowledge of multiple asset classes such as Fixed Income, Cash Equities, Derivatives, FX, Securitised Products, Wholesale Lending, Prime Brokerage, etc.
Strong track record of being an active and collaborative, team-oriented contributor.
Experience utilising data for analysis of operational processes to drive efficiency or service improvement.
Ability to form problem statements and identify accountable owners.
Ability to utilize MS Excel to facilitate data analysis and PowerPoint for effective pack production.
Skill and comfort in preparing and delivering formal presentations.

Some other highly valued skills may include:

The ideal candidate is passionate about and energised by delivering an excellent Client Service experience.
Should have strong desire, confidence, and poise to lead successful interactions with clients, colleagues, and stakeholders at all levels of experience and seniority.
Has had positive engagement or collaboration with sales, trading, and/or operations stakeholders.
Experience with and strong understanding of the operational lifecycle of multiple asset classes.
Has a transformation-oriented mindset and has identified opportunities to improve processes.
Demonstrates a broad knowledge of financial industry landscape including relevant market initiatives.
Previous use of Sales Force, Tableau, Qlik View, Alteryx, CRUD DB is an advantage.

You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job-specific technical skills.

This role is based in France.

Purpose of the role

To provide escalation support to Markets Operation’s differentiated clients, while supporting proactive outreach and support activities.

Accountabilities

Provision of support and advice to Markets Operation’s differentiated clients by responding and resolving escalations efficiently and proactively sampling clients for feedback on service.
Collaboration with various stakeholder groups including trading & sales, and Operations teams to meet the client's needs.
Proposal of new processes and procedures through monitoring and analysing client activities to identify opportunities for improvement.
Collaboration across functional projects and initiatives to support the broader Markets Operations team.
Regular relationship engagement to ensure understanding of / alignment with client’s strategic priorities.

Assistant Vice President Expectations

To advise and influence decision making, contribute to policy development and take responsibility for operational effectiveness. Collaborate closely with other functions/ business divisions.
Lead a team performing complex tasks, using well developed professional knowledge and skills to deliver on work that impacts the whole business function. Set objectives and coach employees in pursuit of those objectives, appraisal of performance relative to objectives and determination of reward outcomes
If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others.
OR for an individual contributor, they will lead collaborative assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will identify new directions for assignments and/ or projects, identifying a combination of cross functional methodologies or practices to meet required outcomes.
Consult on complex issues; providing advice to People Leaders to support the resolution of escalated issues.
Identify ways to mitigate risk and developing new policies/procedures in support of the control and governance agenda.
Take ownership for managing risk and strengthening controls in relation to the work done.
Perform work that is closely related to that of other areas, which requires understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function.
Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategy.
Engage in complex analysis of data from multiple sources of information, internal and external sources such as procedures and practises (in other areas, teams, companies, etc).to solve problems creatively and effectively.
Communicate complex information. 'Complex' information could include sensitive information or information that is difficult to communicate because of its content or its audience.
Influence or convince stakeholders to achieve outcomes.

All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.

Barclays welcomes applications from all candidates and is committed to ensuring reasonable adjustments (accommodations) are put in place to allow for a fair and inclusive recruitment process. For more information and how to request one, please review Adjustments to the recruitment process.

We’re a global, vital and highly respected financial organisation with an inspiring Purpose. Operating in 39 countries and employing around 100,000 people across the world, we help communities, individuals and businesses thrive. And we’ve created financial solutions and technology that the world now takes for granted. A career with us can offer incredible variety, depth and breadth of experience, and the chance to learn from some of the best minds in technology and finance.

To find out more about Barclays' strategy please click here.

We are an equal opportunity employer and opposed to discrimination on any grounds. It is the policy of Barclays to ensure equal employment opportunity without discrimination or harassment on the basis of race, colour, creed, religion, national origin, alienage or citizenship status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law.

Barclays is required by law to confirm that you have the Legal Right to Work in any role that you apply for. If you currently hold a work visa sponsored by Barclays, or you would require sponsorship from Barclays, you must declare this as part of your application. Sponsored visas are role and entity specific and any changes must be reviewed. It is important that you ensure you are working on the correct visa at all times. Failure to accurately disclose your visa status or Legal Right to Work may result in your application or any employment offer being withdrawn at any time.

This is Barclays Paris

Our office in Paris provides a full investment banking service to our local and global clients. Our integrated coverage model means we are able to provide our clients with access to deep expertise across sectors, regions and products.

We’re close to the Arc de Triomphe, maintaining Barclays’ presence in a central and iconic part of one of the world’s great cities.

We provide a contemporary workplace for our teams in Investment Banking which includes Markets and Banking, and Corporate Banking

We’re in a prime business location, well-served by public transportation, including metro and bus lines, which make commuting easy.

Our innovative trading floor is a place where 150 dedicated colleagues support Barclays' Markets essential operations in Paris.

This is Barclays Paris

The place to be in Paris

We’re close to the Arc de Triomphe, maintaining Barclays’ presence in a central and iconic part of one of the world’s great cities.

Making work a pleasure

We provide a contemporary workplace for our teams in Investment Banking which includes Markets and Banking, and Corporate Banking

Your commute

We’re in a prime business location, well-served by public transportation, including metro and bus lines, which make commuting easy.

Trading up

Our innovative trading floor is a place where 150 dedicated colleagues support Barclays' Markets essential operations in Paris.

Be you. Be valued. Belong.

We celebrate the unique perspectives and experiences each individual brings, believing our differences make us stronger and drive success.

You can learn more about our commitment to our colleague on our Inclusion and Opportunities page.

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Application Process

Your application

We’ll ask for information about you, your CV and cover letter.

Your assessment

Covering your behaviours and ability at work.

Your interview

Exploring your past experiences and skills.

Next step

We’ll request additional information so that you can complete our screening process

How to Apply Read our FAQ's

Working flexibly

We’re committed to providing a supportive and inclusive culture and environment for you to work in. This environment recognises and supports your personal needs, alongside the professional needs of our business. If you'd like to explore flexible working arrangements, please discuss this with the hiring manager. Your request will be reviewed in-line with the requirements of the role/business needs of the team.

Hybrid working

We have a structured approach to hybrid working, where colleagues work at an onsite location on fixed, ‘anchor’, days, as set by the business area. Please discuss the working pattern requirements for the role you are applying for with the hiring manager. Please note that working arrangements may be subject to change on reasonable notice to ensure we meet the needs of our business.

Barclays is built on an international scale.

Our geographic reach, our wide variety of functions, businesses, roles and locations reflect the rich diversity of our worldwide customer base. All of which means we offer incredible variety, depth and breadth of experience.
And the chance to learn from a globally diverse mix of colleagues, including some of the very best minds in banking, finance, technology and business. Throughout, we’ll encourage you to embrace mobility, exploring every part of our operations as you build your career.

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