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Director - Head of Crisis and JOC - India

Pune, India

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Date live: 04/29/2025

Business Area: Global Security

Area of Expertise: Risk and Quantitative Analytics

Contract: Permanent

Reference Code: JR-0000045468

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Barclays Risk

In Risk Barclays develops, recommends, and implements controls and cost-effective approaches to minimise Barclay's risks, identifies and analyses potential sources of loss to minimise risk and estimate the potential financial consequences of an occurring loss.

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Overall purpose of role

Lead the Barclay’s Crisis Management and Joint Operations Teams for APAC ensuring that the Crisis management structure, Incident response processs and collaboration across and that the business areas across Barclays are prepared for such events.

Key Accountabilities of this Role

  • Delivering all areas of the Incident Management and Crisis Management Standard and ensuring that these are implemented as a consistent and consolidated set of processes within the region.
  • Leading Barclays and its constituent Divisions and Business Units to develop and maintain the elements necessary for a robust Security Incident and Crisis management capability within the region.
  • Have a specific focus on supporting the Business Units across Barclays within India to maintain an internal crisis and incident response mechanism that links to the Barclays-wide response requirements.
  • Accountable for establishing and maintaining the Security Incident Management and Crisis Management structure, plans and preparedness and response capabilities in India to support the global CSO remit.
  • Direction of incident response across security risks, geo-political and physical events and disruption to ensure a prompt appropriate response and collaboration across Incident Management Teams

Stakeholder Management and Leadership

  • Engaging with senior stakeholders and leadership of Business Areas to ensure that current JOC and Crisis Management capabilities and vulnerabilities are clearly understood and the risk accepted or a mitigation programme is implemented.
  • Negotiate and influence stakeholders to ensure that Incident Response and Crisis Management is a key consideration for their business area, based on an intelligence led aproach
  • Reviewing the Incident Response and Crisis Management capabilities within the Business Units and increase levels of focus and engagement.
  • Accountable for delivering crisis exercises to senior leaders across the bank utilising knowledge of the Resilience and Crisis structure and improve the decision making capability for them.
  • Gather, evaluate and communicate risk and threat information to ensure, as far as reasonably possible, that Barclays is aware of potential threats to its staff, premises and operations.

Decision-making and Problem Solving

  • Resolve queries and act as an Leader on Crisis incidents and corresponding controls
  • Encourage open and honest discussions, sharing knowledge and observation to support fair and ethical behaviour for all colleagues.
  • Make informed decisions enabling Business to continue operations.

Risk and Control Objective

  • Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise Wide Risk Management Framework and internal Barclays Policies and Policy Standards.

Person Specification

  • Excellent communications skills with the ability to communicate effectively with all levels.
  • Excellent facilitation and presentation skills.
  • Excellent relationship management and influencing skills.
  • Good analytical abilities and decision making capability, with a methodical approach sound judgement and close attention to detail.
  • Good planning and organising skills.
  • Good problem solving – developing creative, innovative and cost-effective solutions.
  • Ability to work under pressure and to tight deadlines
  • Excellent knowledge of corporate, regional and global security risk management, including cyber incident management at a senior level
  • Knowledge of Incident and crisis management theory (e.g. Command, Control and Coordination structures, crisis management communications, exercise management, etc.).
  • Knowledge of operational incident handling processes and, ideally, experience of incident handling in an operational environment and crisis escalation.
  • Sound understanding of resilience and recovery.
  • Skilled in the conduct of threat assessments and handling ‘intelligence’ information.
  • Sufficient familiarity with Technology, Physical Security, Information Security, Reputation Management and Real Estate to address specific risks and incidents in these areas
  • Good planning and organisational skills (including assignment scoping, Terms of Reference definition, task allocation, monitoring/tracking)

Essential Skills/Basic Qualifications:

  • Bachelor Degree or International equivalent
  • Strong background in managing incident and crisis management teams (financial or non-financial industry)
  • Understanding of Financial Technology and Risks

              Desirable skills/Preferred Qualifications:

  • Relevant professional qualifications or other relevant technical qualification such as MBCI etc.
  • Experience of Incident and Crisis Management across a complex, global organisation with a wide variety of technologies.
  • Experience across a wide variety of disciplines, including operations, facilities, IT, security and Resilience.
  • Experience in the management of a crisis situation in a multinational organisation across global sites.
  • Experience of working across a number of different cultures, and driving delivery across several countries.
  • Experience of working with crisis communications teams in crisis situations
  • Experience of managing multi-dimensional risks which can impact the financial services and create significant business impacts.
  • Experience of running complex projects and completing them on target and to budget.
  • Advanced analytical skills, able to draw out insight from across diverse data sources.
  • Excellent verbal and written communicator, across diverse disciplines both internal and external to the organisation.
  • The ability to understand and learn a wide range of topics to include a broad understanding of current events, economics, politics, and business news.
  • Strong self-motivation, adaptable and able to work under pressure

Purpose of the role

To develop, implement, and maintain an effective resilience strategy and Operational Recovery Planning and Incident Management framework aligned to industry leading standards and controls and regulatory expectations, to enable the bank to respond and recover important business services to severe but plausible scenarios, and minimise the impact to customers, clients, colleagues and the wider market.

Accountabilities

  • Socialisation and implementation of the resilience strategy and underpinning framework across the firm (e.g. SMRs and delegates, business / function resilience role owners and all colleagues), ensuring complaince to the standard and controls.
  • Development and enhancement of the resilience, crisis and incident management framework to uplift recovery and response capabilities to ensure Important Business Services can continue to operate during disruption events to minimise the impact on customers, clients and the market.
  • Operational Recovery Planning and Security Incident Management planning standards and controls enhancement according to industry practice, emerging threats and regulatory requirements.
  • Provide oversight to the business and technology recovery capability improvements, and uplifts to third-party (suppliers and Financial Market Infrastructure) recovery capabilities to enable Important Business Services to remain within or mitigate impact tolerance thresholds.
  • Communication of the firm’s / business’ resilience position (risks and remediation) through clear and transparent scorecards / dashboards to enable effective investment decisions to the Board and Executive Committees, Control Forums and business stakeholders.
  • Enhancement of resilience, crisis management and incident response and recovery capability through sophisticated, regular and adequate testing coverage to demonstrate Important Business Services’ ability to recover within impact tolerance for a severe but plausible scenario.
  • Assurance that services and products are built resiliently by the business through the change management process (NAPAs, DRAs, material change process).
  • Continually remain abreast of resilience and crisis and incident management developments, regulatory policy requirements and the emerging landscape.
  • Mitigation of the impact of unexpected incidents by identifying , responding to and enabling the resolution of events that threaten the services, operations, infrastructure, colleagues and clients of the bank.
  • Execution of responses to reported incidents and potential threats from various channels including intelligence, email, phone and monitoring systems prioritised by the assessed or actual impact to the bank.
  • Documentation and analysis of past prioritised incident details, the steps to resolution and the lessons learnt to support the identification and implementation of preventative measures and process improvements.

Director Expectations

  • To manage a business function, providing significant input to function wide strategic initiatives. Contribute to and influence policy and procedures for the function and plan, manage and consult on multiple complex and critical strategic projects, which may be business wide..
  • They manage the direction of a large team or sub-function, leading other people managers and embedding a performance culture aligned to the values of the business. Or for an individual contributor, they lead organisation wide projects and act as deep technical expert and thought leader, identifying new ways of working and collaborating cross functionally. They will train, guide and coach less experienced specialists and provide information affecting long term profits, organisational risks and strategic decisions..
  • Provide expert advice to senior functional management and committees to influence decisions made outside of own function, offering significant input to function wide strategic initiatives.
  • Manage, coordinate and enable resourcing, budgeting and policy creation for a significant sub-function.
  • Escalates breaches of policies / procedure appropriately.
  • Foster and guide compliance, ensure regulations are observed that relevant processes in place to facilitate adherence.
  • Focus on the external environment, regulators, or advocacy groups to both monitor and influence on behalf of Barclays, when appropriate.
  • Demonstrate extensive knowledge of how the function integrates with the business division / Group to achieve the overall business objectives.
  • Maintain broad and comprehensive knowledge of industry theories and practices within own discipline alongside up-to-date relevant sector / functional knowledge, and insight into external market developments / initiatives.
  • Use interpretative thinking and advanced analytical skills to solve problems and design solutions in often complex/ sensitive situations.
  • Exercise management authority to make significant decisions and certain strategic decisions or recommendations within own area.
  • Negotiate with and influence stakeholders at a senior level both internally and externally.
  • Act as principal contact point for key clients and counterparts in other functions/ businesses divisions.
  • Mandated as a spokesperson for the function and business division.

All Senior Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others.

All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.

Barclays welcomes applications from all candidates and is committed to ensuring reasonable adjustments (accommodations) are put in place to allow for a fair and inclusive recruitment process. For more information and how to request one, please review Adjustments to the recruitment process.

We’re a global, vital and highly respected financial organisation with an inspiring Purpose. Operating in 39 countries and employing around 100,000 people across the world, we help communities, individuals and businesses thrive. And we’ve created financial solutions and technology that the world now takes for granted. A career with us can offer incredible variety, depth and breadth of experience, and the chance to learn from some of the best minds in technology and finance.

To find out more about Barclays' strategy please click here.

We are an equal opportunity employer and opposed to discrimination on any grounds. It is the policy of Barclays to ensure equal employment opportunity without discrimination or harassment on the basis of race, colour, creed, religion, national origin, alienage or citizenship status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law.

Barclays is required by law to confirm that you have the Legal Right to Work in any role that you apply for. If you currently hold a work visa sponsored by Barclays, or you would require sponsorship from Barclays, you must declare this as part of your application. Sponsored visas are role and entity specific and any changes must be reviewed. It is important that you ensure you are working on the correct visa at all times. Failure to accurately disclose your visa status or Legal Right to Work may result in your application or any employment offer being withdrawn at any time.

This is Barclays Pune

Barclays Pune is the largest campus outside of Barclays’ global headquarters in London. Our aim is to build game-changing technology that supports businesses and functions across the globe, offering the highest quality service to our clients and customers.

It’s a state-of-the-art technology hub, and home to 9,000 colleagues across Operations, Technology and Functions.

Pune Campus provides opportunities for our colleagues to innovate, collaborate, and deliver great outcomes for customers and clients.

Our welcoming and inclusive culture supports you to bring your whole self to work, explore your potential and pursue your passions.

Pune is a million-square-foot environment-friendly, ultra-modern workplace with excellent facilities for work, socialising and leisure.

This is Barclays Pune

Barclays Pune is the largest campus outside of Barclays’ global headquarters in London. Our aim is to build game-changing technology that supports businesses and functions across the globe, offering the highest quality service to our clients and customers.

An innovative hub

It’s a state-of-the-art technology hub, and home to 9,000 colleagues across Operations, Technology and Functions.

Working better together

Pune Campus provides opportunities for our colleagues to innovate, collaborate, and deliver great outcomes for customers and clients.

A place where you can belong

Our welcoming and inclusive culture supports you to bring your whole self to work, explore your potential and pursue your passions.

An amazing place to work

Pune is a million-square-foot environment-friendly, ultra-modern workplace with excellent facilities for work, socialising and leisure.

Multicultural ERGs at Barclays

Be you. Be valued. Belong.

We celebrate the unique perspectives and experiences each individual brings, believing our differences make us stronger and drive success.

You can learn more about our commitment to our colleague on our Inclusion and Opportunities page.

Learn more

Application Process

Your application

We’ll ask for information about you, your CV and cover letter.

1

Your assessment

Covering your behaviours and ability at work.

2

Your interview

Exploring your past experiences and skills.

3

Next step

We’ll request additional information so that you can complete our screening process

4
How to ApplyRead our FAQ's
Barclays

Working flexibly

We’re committed to providing a supportive and inclusive culture and environment for you to work in. This environment recognises and supports your personal needs, alongside the professional needs of our business. If you'd like to explore flexible working arrangements, please discuss this with the hiring manager. Your request will be reviewed in-line with the requirements of the role/business needs of the team.

Hybrid working

We have a structured approach to hybrid working, where colleagues work at an onsite location on fixed, ‘anchor’, days, as set by the business area. Please discuss the working pattern requirements for the role you are applying for with the hiring manager. Please note that working arrangements may be subject to change on reasonable notice to ensure we meet the needs of our business.

Barclays is built on an international scale.

Our geographic reach, our wide variety of functions, businesses, roles and locations reflect the rich diversity of our worldwide customer base. All of which means we offer incredible variety, depth and breadth of experience.
And the chance to learn from a globally diverse mix of colleagues, including some of the very best minds in banking, finance, technology and business. Throughout, we’ll encourage you to embrace mobility, exploring every part of our operations as you build your career.

Find more information

Related content

Multicultural ERGs at Barclays

Be you. Be valued. Belong.

We celebrate the unique perspectives and experiences each individual brings, believing our differences make us stronger and drive success.

You can learn more about our commitment to our colleague on our Inclusion and Opportunities page.

Learn more