Onboarding Relationship Manager

Hong Kong, Hong Kong China

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Date live: 04/23/2025

Business Area: Wholesale Onboarding and Group FCO

Area of Expertise: Banking Operations

Contract: Permanent

Reference Code: JR-0000049510

Barclays Banking Operations

Put yourself at the heart of the Barclays. A career in banking operations puts you at the very centre of our business strategy. By putting customers at the heart of everything we do, we’re putting our whole business behind our Customer facing teams. As the face of our brand, especially in an increasingly digital world, you'll play a vital role in our customers' financial lives. Here, your voice is heard, and you’ll have the support and opportunities to thrive.

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Embark on an exciting opportunity as a member of the Onboarding relationship Management team, where you’ll play a pivot role in providing support to bring clients from the respective trading entities on board in an efficient, reliable and controlled manner, minimizing impacts to clients and ensuring they are provided with a Best-In-Class Onboarding service. The team is responsible for all activity relating to the on-boarding of clients on behalf of the Barclays Corporate and Investment Banking businesses in Asia Pacific namely Hong Kong, China, Singapore, Japan, Australia and India. In this role, you will be responsible for ensuring Front office partners/ Clients are provided with an efficient, timely on-boarding process whilst delivering a best-in-class service to both internal and external stakeholders.

The role collaborates with Front office, KYC, Product, Credit, Legal and Account Set Up Teams. To thrive in this role, you will need below:

Essential Skills/Basic Qualifications

Bachelor’s Degree or four years’ equivalent work experience in the Onboarding, KYC, Regulatory area.
Worked in Financial Services or client facing/client service
Excellent in stakeholder management, written and verbal communication skills.
Ability to multi-task and manage heavy volumes of work and prioritize accordingly.
Energetic “Can Do” Attitude who must act on own initiative - Proactive and positive attitude and desire to make a difference.
Desire to work in a team environment and collaborate with global team in order to complete goals and be self-motivated and highly engaged with a willingness to accept obstacles and work with tight deadlines.

Desirable skills/Preferred Qualification :

Increase depth of knowledge in AML/KYC, Product, Regulatory, Credit, Legal, Ops and Tech Infrastructure, enabling the ability to challenge inefficiencies along the ETE journey and promote/influence improvement areas.
Strong analytical skills and detail oriented, with Strong Microsoft Office Skills (Outlook, Excel).

You may be assessed on key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen, strategic thinking and digital and technology, as well as job-specific technical skills.

Barclays is required by law to confirm that you have the Legal Right to Work in any role that you apply for. If you currently hold a work visa sponsored by Barclays, or you would require sponsorship from Barclays, you must declare this as part of your application. Sponsored visas are role and entity specific, and any changes must be reviewed. It is important that you ensure you are working on the correct visa at all times. Failure to accurately disclose your visa status or Legal Right to Work may result in your application or any employment offer being withdrawn at any time.

Purpose of the role

To support Wholesale Onboarding with day-to-day processing, reviewing, reporting, and issue resolution.

Accountabilities

Support with day-to-day Wholesale Onboarding initiatives including KYC processing, reviewing (which can include Quality Checking), reporting, trading and issue resolution.
Collaboration and engagement with clients/front office to gather Customer Due Diligence information/evidence in order to onboard or refresh a clients KYC in line with documented policy.
Collaboration with teams across the bank to align and integrate Wholesale Onboarding processes.
Identification of areas for improvement and providing recommendations for change in Wholesale Onboarding processes.
Development and implementation of Wholesale Onboarding procedures and controls to mitigate risks and maintain operational efficiency.
Development of reports and presentations on Wholesale Onboarding performance and communicate findings to internal senior stakeholders.
Identification of industry trends and developments to implement best practice in Wholesale Onboarding.
Participation in projects and initiatives to improve Wholesale Onboarding efficiency and effectiveness.

Analyst Expectations

To perform prescribed activities in a timely manner and to a high standard consistently driving continuous improvement.
Requires in-depth technical knowledge and experience in their assigned area of expertise
Thorough understanding of the underlying principles and concepts within the area of expertise
They lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources.
If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others.
OR for an individual contributor, they develop technical expertise in work area, acting as an advisor where appropriate.
Will have an impact on the work of related teams within the area.
Partner with other functions and business areas.
Takes responsibility for end results of a team’s operational processing and activities.
Escalate breaches of policies / procedure appropriately.
Take responsibility for embedding new policies/ procedures adopted due to risk mitigation.
Advise and influence decision making within own area of expertise.
Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct.
Maintain and continually build an understanding of how own sub-function integrates with function, alongside knowledge of the organisations products, services and processes within the function.
Demonstrate understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function.
Make evaluative judgements based on the analysis of factual information, paying attention to detail.
Resolve problems by identifying and selecting solutions through the application of acquired technical experience and will be guided by precedents.
Guide and persuade team members and communicate complex / sensitive information.
Act as contact point for stakeholders outside of the immediate function, while building a network of contacts outside team and external to the organisation.

All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.

Barclays welcomes applications from all candidates and is committed to ensuring reasonable adjustments (accommodations) are put in place to allow for a fair and inclusive recruitment process. For more information and how to request one, please review Adjustments to the recruitment process.

We’re a global, vital and highly respected financial organisation with an inspiring Purpose. Operating in 39 countries and employing around 100,000 people across the world, we help communities, individuals and businesses thrive. And we’ve created financial solutions and technology that the world now takes for granted. A career with us can offer incredible variety, depth and breadth of experience, and the chance to learn from some of the best minds in technology and finance.

To find out more about Barclays' strategy please click here.

We are an equal opportunity employer and opposed to discrimination on any grounds. It is the policy of Barclays to ensure equal employment opportunity without discrimination or harassment on the basis of race, colour, creed, religion, national origin, alienage or citizenship status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law.

Barclays is required by law to confirm that you have the Legal Right to Work in any role that you apply for. If you currently hold a work visa sponsored by Barclays, or you would require sponsorship from Barclays, you must declare this as part of your application. Sponsored visas are role and entity specific and any changes must be reviewed. It is important that you ensure you are working on the correct visa at all times. Failure to accurately disclose your visa status or Legal Right to Work may result in your application or any employment offer being withdrawn at any time.

This is Barclays Hong Kong

China is a major growth opportunity, and Barclays’ Hong Kong branch has driven client growth in Greater China for five decades. Supported by the bank’s global cross-border Corporate and Investment Bank (CIB) platform and strong business collaboration, it remains a key growth platform.

Our Hong Kong office drives client growth in Greater China, leveraging its global banking platform and decades of local expertise.

Barclays’ Hong Kong office offers convenient commutes via nearby MTR stations, bus routes, trams, and Airport Express.

In the central district, employees enjoy nearby cultural spots like Hong Kong Park and art galleries, enhancing work-life balance.

Barclays Hong Kong offers diverse client base, exposing employees to varied industries and markets.

This is Barclays Hong Kong

Driving Growth

Our Hong Kong office drives client growth in Greater China, leveraging its global banking platform and decades of local expertise.

Great for commuters

Barclays’ Hong Kong office offers convenient commutes via nearby MTR stations, bus routes, trams, and Airport Express.

Prime location

In the central district, employees enjoy nearby cultural spots like Hong Kong Park and art galleries, enhancing work-life balance.

Diverse client base

Barclays Hong Kong offers diverse client base, exposing employees to varied industries and markets.

Be you. Be valued. Belong.

We celebrate the unique perspectives and experiences each individual brings, believing our differences make us stronger and drive success.

You can learn more about our commitment to our colleague on our Inclusion and Opportunities page.

Learn more

Application Process

Your application

We’ll ask for information about you, your CV and cover letter.

Your assessment

Covering your behaviours and ability at work.

Your interview

Exploring your past experiences and skills.

Next step

We’ll request additional information so that you can complete our screening process

How to Apply Read our FAQ's

Working flexibly

We’re committed to providing a supportive and inclusive culture and environment for you to work in. This environment recognises and supports your personal needs, alongside the professional needs of our business. If you'd like to explore flexible working arrangements, please discuss this with the hiring manager. Your request will be reviewed in-line with the requirements of the role/business needs of the team.

Hybrid working

We have a structured approach to hybrid working, where colleagues work at an onsite location on fixed, ‘anchor’, days, as set by the business area. Please discuss the working pattern requirements for the role you are applying for with the hiring manager. Please note that working arrangements may be subject to change on reasonable notice to ensure we meet the needs of our business.

Barclays is built on an international scale.

Our geographic reach, our wide variety of functions, businesses, roles and locations reflect the rich diversity of our worldwide customer base. All of which means we offer incredible variety, depth and breadth of experience.
And the chance to learn from a globally diverse mix of colleagues, including some of the very best minds in banking, finance, technology and business. Throughout, we’ll encourage you to embrace mobility, exploring every part of our operations as you build your career.

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