Colleague services MSP service admin manager

Pune, India

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Date live: 07/31/2025

Business Area: CRES and Location Strategy

Area of Expertise: Banking Operations

Contract: Permanent

Reference Code: JR-0000060524

Barclays Banking Operations

Put yourself at the heart of the Barclays. A career in banking operations puts you at the very centre of our business strategy. By putting customers at the heart of everything we do, we’re putting our whole business behind our Customer facing teams. As the face of our brand, especially in an increasingly digital world, you'll play a vital role in our customers' financial lives. Here, your voice is heard, and you’ll have the support and opportunities to thrive.

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Join us as a "Colleague Services MSP Service Admin Manager " at Barclays, where you'll spearhead the evolution of our digital landscape, driving innovation and excellence. You'll harness cutting-edge technology to revolutionise our digital offerings, ensuring unapparelled customer experiences.

To be successful as a Colleague Services MSP Service Admin Manager, you should have experience with:

Bachelor's degree in Business Administration, Management, or a related field.
Proven work experience, preferably in a similar role.
Strong understanding of non-permanent headcount management and administrative processes.
Excellent organizational and leadership skills.
Ability to work independently and manage multiple tasks simultaneously.
Highly articulate and persuasive communicator with proven written and verbal communication.
Direct experience of global organisation/colleagues and matrix reporting.
Organised and structured with high attention to detail.
Analytical, process orientated, diligent and logical approach to work.
Comfort with presentation of concepts to stakeholders at a summary level.
Ability to balance speed of delivery with the requirement to deep-dive in different situations.
Address critical situations in a seamless and comfortable manner.
Highly articulate and persuasive communicator with proven written and verbal communication.
Ability to thrive in a highly complex operating environment and with a huge variety of tasks and challenges.
Organised and structured with high attention to detail.
Analytical, process orientated, diligent and logical approach to work.
Comfort with pulling reports and crunching data.
Comfort with presentation of concepts to stakeholders at a summary level.
Ability to balance speed of delivery with the requirement to deep-dive in different situations.
Address critical situations in a seamless and comfortable manner.
Direct experience of global organisation/colleagues and matrix reporting.
Highly articulate and persuasive communicator with proven written and verbal communication.
Ability to thrive in a highly complex operating environment and with a huge variety of tasks and challenges.
Proactively seeking opportunities for continuous development.
Comfort with basic usage of MS Excel (basic formulae, VLookup and other similar basics), MS Word and MS PowerPoint.

Desirable skillsets/ good to have:

Experience with Workday or similar HR systems.
Experience in Workforce Management/ Workforce Data Management.
Domain knowledge of Corporate Real Estate organisations and their working is highly desirable.
Knowledge of MS Access, Advanced Excel, Tableau or other similar analytical tools.

You may be assessed on the key critical skills relevant for success in role, such as experience with management of vendor staff, as well as job-specific skillsets.

Location - Pune.

Purpose of the role

To agree, implement, monitor and govern the terms and conditions of contractual agreements with internal stakeholders and Barclays suppliers to improve the customer experience.

Accountabilities

Identification of industry trends and developments to implement best practice in supplier service management Services and use reporting data & insights to identify service areas that demonstrate potential customer harm.
Collaboration with teams across the bank to align and integrate supplier service management processes.
Development and implementation of supplier service management procedures and controls to mitigate risks, maintain efficient operations and enhance customer experience.
Development of reports and presentations on supplier service management performance and communicate findings to internal senior stakeholders and service recipients through relevant governance forums.
Identification of areas for improvement and providing recommendations for change in supplier service management processes and provide feedback and coaching for colleagues on these highlighted areas.
Participation in projects and initiatives to improve supplier service management efficiency and effectiveness and implement changes to service governance as a result of key changes .
Management of relationships with third-party suppliers, service providers and vendors that provide services to the bank and service recipients, as well as service management stakeholders across the bank .
Monitoring and negotiating of contractual agreements, such as service level agreements, and governing the adherence of terms and conditions for both internal and external stakeholders to ensure quality, costs and delivery.

Analyst Expectations

To perform prescribed activities in a timely manner and to a high standard consistently driving continuous improvement.
Requires in-depth technical knowledge and experience in their assigned area of expertise
Thorough understanding of the underlying principles and concepts within the area of expertise
They lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources.
If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others.
OR for an individual contributor, they develop technical expertise in work area, acting as an advisor where appropriate.
Will have an impact on the work of related teams within the area.
Partner with other functions and business areas.
Takes responsibility for end results of a team’s operational processing and activities.
Escalate breaches of policies / procedure appropriately.
Take responsibility for embedding new policies/ procedures adopted due to risk mitigation.
Advise and influence decision making within own area of expertise.
Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct.
Maintain and continually build an understanding of how own sub-function integrates with function, alongside knowledge of the organisations products, services and processes within the function.
Demonstrate understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function.
Make evaluative judgements based on the analysis of factual information, paying attention to detail.
Resolve problems by identifying and selecting solutions through the application of acquired technical experience and will be guided by precedents.
Guide and persuade team members and communicate complex / sensitive information.
Act as contact point for stakeholders outside of the immediate function, while building a network of contacts outside team and external to the organisation.

All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.

Barclays welcomes applications from all candidates and is committed to ensuring reasonable adjustments (accommodations) are put in place to allow for a fair and inclusive recruitment process. For more information and how to request one, please review Adjustments to the recruitment process.

We’re a global, vital and highly respected financial organisation with an inspiring Purpose. Operating in 39 countries and employing around 100,000 people across the world, we help communities, individuals and businesses thrive. And we’ve created financial solutions and technology that the world now takes for granted. A career with us can offer incredible variety, depth and breadth of experience, and the chance to learn from some of the best minds in technology and finance.

To find out more about Barclays' strategy please click here.

We are an equal opportunity employer and opposed to discrimination on any grounds. It is the policy of Barclays to ensure equal employment opportunity without discrimination or harassment on the basis of race, colour, creed, religion, national origin, alienage or citizenship status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law.

Barclays is required by law to confirm that you have the Legal Right to Work in any role that you apply for. If you currently hold a work visa sponsored by Barclays, or you would require sponsorship from Barclays, you must declare this as part of your application. Sponsored visas are role and entity specific and any changes must be reviewed. It is important that you ensure you are working on the correct visa at all times. Failure to accurately disclose your visa status or Legal Right to Work may result in your application or any employment offer being withdrawn at any time.

This is Barclays Pune

Barclays Pune is the largest campus outside of Barclays’ global headquarters in London. Our aim is to build game-changing technology that supports businesses and functions across the globe, offering the highest quality service to our clients and customers.

It’s a state-of-the-art technology hub, and home to 9,000 colleagues across Operations, Technology and Functions.

Pune Campus provides opportunities for our colleagues to innovate, collaborate, and deliver great outcomes for customers and clients.

Our welcoming and inclusive culture supports you to bring your whole self to work, explore your potential and pursue your passions.

Pune is a million-square-foot environment-friendly, ultra-modern workplace with excellent facilities for work, socialising and leisure.

This is Barclays Pune

An innovative hub

It’s a state-of-the-art technology hub, and home to 9,000 colleagues across Operations, Technology and Functions.

Working better together

Pune Campus provides opportunities for our colleagues to innovate, collaborate, and deliver great outcomes for customers and clients.

A place where you can belong

Our welcoming and inclusive culture supports you to bring your whole self to work, explore your potential and pursue your passions.

An amazing place to work

Pune is a million-square-foot environment-friendly, ultra-modern workplace with excellent facilities for work, socialising and leisure.

Be you. Be valued. Belong.

We celebrate the unique perspectives and experiences each individual brings, believing our differences make us stronger and drive success.

You can learn more about our commitment to our colleague on our Inclusion and Opportunities page.

Learn more

Application Process

Your application

We’ll ask for information about you, your CV and cover letter.

Your assessment

Covering your behaviours and ability at work.

Your interview

Exploring your past experiences and skills.

Next step

We’ll request additional information so that you can complete our screening process

How to Apply Read our FAQ's

Working flexibly

We’re committed to providing a supportive and inclusive culture and environment for you to work in. This environment recognises and supports your personal needs, alongside the professional needs of our business. If you'd like to explore flexible working arrangements, please discuss this with the hiring manager. Your request will be reviewed in-line with the requirements of the role/business needs of the team.

Hybrid working

We have a structured approach to hybrid working, where colleagues work at an onsite location on fixed, ‘anchor’, days, as set by the business area. Please discuss the working pattern requirements for the role you are applying for with the hiring manager. Please note that working arrangements may be subject to change on reasonable notice to ensure we meet the needs of our business.

Barclays is built on an international scale.

Our geographic reach, our wide variety of functions, businesses, roles and locations reflect the rich diversity of our worldwide customer base. All of which means we offer incredible variety, depth and breadth of experience.
And the chance to learn from a globally diverse mix of colleagues, including some of the very best minds in banking, finance, technology and business. Throughout, we’ll encourage you to embrace mobility, exploring every part of our operations as you build your career.

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