AVP Operations Analyst

Chennai, India

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Date live: Oct. 11, 2022

Business Area: COO & Functions

Area of Expertise: Operations

Reference Code: 90277574

Contract: Permanent/Regular

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Job Title : AVP Operations Analyst
Location : Chennai

The role holder will deliver an expert, quality driven service to our clients. They will also be expected to provide a first class experience for all of our clients, demonstrating ownership of all queries. The Underwriting teams are expected to make accurate and prompt decisions, with support from various systems such as credit reference agency, fraud detection and affordability tools available. The role holder will ensure all Governance, Risk Management, Controls and Compliance requirements are adhered to.

What will you be doing?

Making decisions and problem solving in a timely manner using various system applications under the guidance of Underwriting Policy
Ensure daily SLA are met as per Business Schedule
Manage and Address queries raised by the client and other stakeholders
Accountable for identifying, analysing and resolving /implementation processing issues to prevent re-
Occurrence reducing loss to the business
Provide support and cover in terms of process management to team members
Conduct Quality Assurance checks on the process and ensure team adhere to the agreed controls and checks
Monitor performance for all Advisors on a monthly basis and provide feedback & Coaching of staffs
Address daily workflow issues and effective handling of people issues.
Update senior leaders with the performance of the team and daily updates related to process & people.
Measure performance of the team for e.g. performance appraisals, confirmations and ongoing feedback and training
Keep track of people management and ensure people adhere to laid down policies.
Assist senior leaders with Disciplinary & Grievances framework, completing documentation and scribing for interviews
Handling of Audits for the team and ensure the open actions are closed in timely manner.
Drive process improvements culture within the team. Identify and eliminate non value added steps in the process
Positively support and contribute to team building and team dynamics through personally displaying team attributes.
Participate and lead any project related changes within the unit
Drive and create Risk awareness among the team

What we’re looking for?

Strong understanding of a credit underwriting environment
Prior experience in handling a team would be advantageous
Managing own time and productivity effectively to meet strict service requirements in a rapid and fast paced environment
Carrying out affordability checks with customers to ensure applications are in line with our responsible lending criteria and within regulatory guidelines
Working with other areas of the business to ensure the correct outcome for customers
Good analysis and problem solving skills
The candidate will possess an excellent command of the English language being fluent in spoken, written and oral English.
Qualified Graduate (B.Com etc.) or MBA (Finance)
Relevant years of experience along with working knowledge/domain experience of the applied role

Skills that will help you in the role

Should be well versed with Quality, Lean, Six Sigma methodology.
Knowledge about RPA and hands on experience on leading robotic projects.
Assertiveness, tenacious and control focused
Expected to take accountability/responsibility of deliverables
Providing innovative judgement which can be contributed as part of the decision making process

Where will you be working?

Chennai

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At Barclays, each day is about being more – as a professional, and as a person. ‘Be More @ Barclays’ represents our core promise to all current and future employees. It’s the characteristic that we want to be associated with as an employer, and at the heart of every employee experience. We empower our colleagues to Be More Globally Connected, working on international projects that improve the way millions of customers handle their finances. Be More Inspired by working alongside the most talented people in the industry, and delivering imaginative new solutions that are redefining the future of finance. Be More Impactful by having the opportunity to work on cutting-edge projects, and Be More Valued for who you are.
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More about working at Barclays

Our approach to hybrid working ensures there’s the right balance of working alongside colleagues at our onsite locations, as required for each role. For business areas that offer a hybrid working experience, this will be in a structured way, where colleagues work at an onsite location on fixed, ‘anchor’, days of the week. Some roles may require full onsite working. Please discuss the working pattern requirements for the role you are applying for with the hiring manager.

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Our approach to working flexibly is designed to support you to balance your life and to accommodate diverse needs, whilst still allowing us to meet our business needs. If you’d like to request a flexible working arrangement, please discuss this with your hiring manager.

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While the application process depends on the role, there are some constant steps, which are;

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Step 2 - Your assessment
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Barclays offers a diverse, inclusive and engaged culture. A place where people can bring their whole selves to work and be respected for who they are, valued for what they do and celebrated for their contribution to our business and our community.
We are an equal opportunity employer and opposed to discrimination on any grounds. It is the policy of Barclays to ensure equal employment opportunity without discrimination or harassment on the basis of race, colour, creed, religion, national origin, alienage or citizenship status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law.

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