Application Support Analyst

Glasgow, United Kingdom

Apply for job

Date live: 11/10/2022

Business Area: COO & Functions

Area of Expertise: Technology

Reference Code: 00274930

Contract: Permanent/Regular

Where will you be located?

Take a look at the map to see what’s nearby. Train stations & bus stops, gyms, restaurants and more.

Explore location

Application Support Analyst
Glasgow

As Barclays Application Support Analyst this exciting time to join the Service Management team within Wealth Management & Investments (WM&I), who directly support more than 300 services. Being Application Support Analyst means you will work with the Service Operations Managers & Service Engagement Managers, to ensure timely and accurate communication is provided to stakeholder, whilst supporting highly complex applications and investigating/resolving complex issues and incidents.

Barclays is one of the world's largest and most respected financial institutions, with 329 years of success, quality and innovation behind us. We offer careers that provide endless opportunity – helping millions of individuals and businesses thrive, and creating financial and digital solutions that the world now takes for granted.

What will you be doing?
• Supporting the end to end Charles River Portfolio management system and ensuring the optimum performance from the in-scope services within the UK support unit
• Assisting highly complex environment with numerous (hundreds) of interfaces and dependencies
• Ensuring SLAs are in place, negotiating changes when required with business service owners and that SLA's are met
• Being heavily focused on service continuity and resumption added value tasks will specialize in service improvement & cost reduction activities
• Responding quickly and dealing with high severity incidents, to identify issue and restore service, within shortest possible timeframe, working with technology and business teams
• Managing and driving through root cause analysis of incidents, identifying trends to prove an effective interface into problem management
• Driving initiatives aimed at reducing number of low severity incidents, whilst avoidance of high severity incidents through various initiatives identified (both internal third party)
• Ensuring consistent quality of ‘warm down’ activities to ensure that all services are fully stabilized and operational integrity is maintained

What we’re looking for:
• Exceptional level of support experience SQL is a mandatory requirement for this role
• Ability to interact with technical specialists and to decompose services into logical processes to aid investigation and triage of live service incidents
• Able to quickly absorb/assimilate large amounts of technical and business information to identify the most appropriate course of action to ensure consistent quality

Skills that will help you in the role:
• Have AWS Support Skills
• Knowledge of DEVOPS
• Knowledge of IPSOFT & Aternity
• ITIL v3 certified (desirable)

Where will you be working?
We’ve been in Scotland for 250 years, and our significance has never been as important as it is today. You can find Tay House nestled in a fantastic central city location, a short walk from both Central and Charing Cross train stations, and not far from Sauchiehall Street and Argyll Street, two of the city’s main shopping hubs. We’re committed to giving everyone the opportunity to thrive at Barclays, investing in our people, communities, and facilities – highlighted by our new state-of-the-art campus opening soon in the city centre.

#LI-AW2020

More about working at Barclays

Our approach to hybrid working ensures there’s the right balance of working alongside colleagues at our onsite locations, as required for each role. For business areas that offer a hybrid working experience, this will be in a structured way, where colleagues work at an onsite location on fixed, ‘anchor’, days of the week. Some roles may require full onsite working. Please discuss the working pattern requirements for the role you are applying for with the hiring manager.

We continue to embed and review our hybrid working environment and remain in a phase of testing and learning. This means that working arrangements could change, with reasonable notice, to align with the needs of our business.

Barclays welcomes applications from all candidates and is committed to ensuring reasonable adjustments (accommodations) are put in place to allow for a fair and inclusive recruitment process. For more information and how to request one, please review Adjustments to the recruitment process.

We’re committed to providing an inclusive culture and environment, that recognises and supports ways to balance your personal needs, alongside the professional needs of our business. Providing the opportunity for all our employees globally to work flexibly empowers each of us to work in a way that suits our lives, as well as enabling us to better service our customers’ and clients’ needs.

Our approach to working flexibly is designed to support you to balance your life and to accommodate diverse needs, whilst still allowing us to meet our business needs. If you’d like to request a flexible working arrangement, please discuss this with your hiring manager.

We're committed to providing a supportive and simplified experience for our candidates throughout the application and assessment process. Here, you will find information about what to expect and some guidance around your assessment and interview.

While the application process depends on the role, there are some constant steps, which are;

Step 1 - Your application
Step 2 - Your assessment
Step 3 - Your interview
Step 4 - Next steps

We aim to create an inclusive work environment where everyone can reach their full potential. If you require any adjustments to our recruitment process, please click here to learn more.

Find out more information here.

Barclays offers a diverse, inclusive and engaged culture. A place where people can bring their whole selves to work and be respected for who they are, valued for what they do and celebrated for their contribution to our business and our community.
We are an equal opportunity employer and opposed to discrimination on any grounds. It is the policy of Barclays to ensure equal employment opportunity without discrimination or harassment on the basis of race, colour, creed, religion, national origin, alienage or citizenship status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law.

Barclays is required by law to confirm that you have the Legal Right to Work in any role that you apply for. If you currently hold a work visa sponsored by Barclays, or you would require sponsorship from Barclays, you must declare this as part of your application. Sponsored visas are role and entity specific and any changes must be reviewed. It is important that you ensure you are working on the correct visa at all times. Failure to accurately disclose your visa status or Legal Right to Work may result in your application or any employment offer being withdrawn at any time.

The Barclays Way

This is the spirit of Barclays. It’s why we exist, what we believe and how we behave. But most importantly, it’s how we make decisions, take action and get things done.

Learn more