Trader Voice Support Engineer

Knutsford, United Kingdom

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Date live: 11/10/2022

Business Area: COO & Functions

Area of Expertise: Technology

Reference Code: 90275494

Contract: Permanent/Regular

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Trader Voice Support Engineer
Knutsford

As a Barclays Trader Voice Support Engineer you will be a member of the Global Voice Team. You will be responsible for the day-to-day operational support of the voice infrastructure globally. This includes Trader Voice and Voice Recording services. Your role has specific focus on Trader Voice Technologies and their associated dependencies to other voice technologies used to support our global customers.

Barclays is one of the world's largest and most respected financial institutions, with 329 years of success, quality and innovation behind us. We offer careers that provide endless opportunity – helping millions of individuals and businesses thrive, and creating financial and digital solutions that the world now takes for granted.
This opportunity is open to dynamic working arrangements. Such as working from home, flexible or compressed hours, and part-time options. If you have a need for flexibility, please apply and discuss this with us during the hiring process.

What will you be doing?

• Providing Trader Voice and Trader Voice Recording systems and infrastructure operational support
• Working on third party supplier and system maintainer management and co-ordination
• Being responsible for Incident, Problem and Change management
• Managing and implementing Requests in-line with the business requirements
• Managing inventory reporting and oversight and responsibility for capacity management, reporting and oversight
• Managing questions and queries raised via internal stakeholders regarding the Trader Voice Services
• Managing risk and risk reporting affecting the Trader Voice estate and maintaining product run-book
• Maintaining and managing the Private Wire infrastructure used across the trader voice estate

What we’re looking for:

• IPC Alliance and IPC Unigy Advanced Administrator Training experience
• Proven experience in Nice Voice Recording and Verba Voice Recording
• Good experience in Private Wire Support, inventory management and CTI Proteus Call Logging
• Skills and knowledge of Speaker iSeries and VCM

Skills that will help you in the role:

•A qualification in one (or more) of the following BTEC, HNC, HND Communications qualifications would be beneficial
• Knowledge in Automation skills or SQL queries would be ideal
• Advanced excel knowledge would help in this role
• Networking & CCNA, CVOICE qualifications would be beneficial

Where will you be working?

You will be based in Radbroke, Knutsford. The Barclays Technology Campus just outside Manchester is our tech command centre and a vital strategic powerhouse behind our global operations. The campus is set in a 64 acre self-contained site, in a beautiful green environment and it offers unrivalled facilities for work and for play. We have an onsite gym, as well as outdoor tennis, football and cricket areas, as well as onsite restaurant and coffee shops.

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More about working at Barclays

Our approach to hybrid working ensures there’s the right balance of working alongside colleagues at our onsite locations, as required for each role. For business areas that offer a hybrid working experience, this will be in a structured way, where colleagues work at an onsite location on fixed, ‘anchor’, days of the week. Some roles may require full onsite working. Please discuss the working pattern requirements for the role you are applying for with the hiring manager.

We continue to embed and review our hybrid working environment and remain in a phase of testing and learning. This means that working arrangements could change, with reasonable notice, to align with the needs of our business.

Barclays welcomes applications from all candidates and is committed to ensuring reasonable adjustments (accommodations) are put in place to allow for a fair and inclusive recruitment process. For more information and how to request one, please review Adjustments to the recruitment process.

We’re committed to providing an inclusive culture and environment, that recognises and supports ways to balance your personal needs, alongside the professional needs of our business. Providing the opportunity for all our employees globally to work flexibly empowers each of us to work in a way that suits our lives, as well as enabling us to better service our customers’ and clients’ needs.

Our approach to working flexibly is designed to support you to balance your life and to accommodate diverse needs, whilst still allowing us to meet our business needs. If you’d like to request a flexible working arrangement, please discuss this with your hiring manager.

We're committed to providing a supportive and simplified experience for our candidates throughout the application and assessment process. Here, you will find information about what to expect and some guidance around your assessment and interview.

While the application process depends on the role, there are some constant steps, which are;

Step 1 - Your application
Step 2 - Your assessment
Step 3 - Your interview
Step 4 - Next steps

We aim to create an inclusive work environment where everyone can reach their full potential. If you require any adjustments to our recruitment process, please click here to learn more.

Find out more information here.

Barclays offers a diverse, inclusive and engaged culture. A place where people can bring their whole selves to work and be respected for who they are, valued for what they do and celebrated for their contribution to our business and our community.
We are an equal opportunity employer and opposed to discrimination on any grounds. It is the policy of Barclays to ensure equal employment opportunity without discrimination or harassment on the basis of race, colour, creed, religion, national origin, alienage or citizenship status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law.

Barclays is required by law to confirm that you have the Legal Right to Work in any role that you apply for. If you currently hold a work visa sponsored by Barclays, or you would require sponsorship from Barclays, you must declare this as part of your application. Sponsored visas are role and entity specific and any changes must be reviewed. It is important that you ensure you are working on the correct visa at all times. Failure to accurately disclose your visa status or Legal Right to Work may result in your application or any employment offer being withdrawn at any time.

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