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Director - CoS Office

Mumbai, India

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Date live: 05/06/2026

Business Area: CIB & Regional Management

Area of Expertise: Business Management

Contract: Permanent

Reference Code: JR-0000106492

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Barclays Business Management

Business Management guides and supports the effective management and governance of various business functions, aligning them with the strategic goals of Barclays.

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Overall Purpose of the Role

Partner with the CEO & COO Offices to shape and deliver the India franchise growth agenda—driving strategic transformation and disciplined execution. Act as a cross-functional integrator across Business, Operations, Technology, Risk and key Functions to deliver target-state operating models, governance and sustainable controls.

Ensure unified governance and front-to-back operational readiness across the India franchise and related entities (including GIFT City), covering regulatory delivery, risk & controls, infrastructure enablement and enterprise communications

Accountabilities

JR: 0000106492 - Please post this role internally and externally for two weeks. 

Overall Purpose of the Role

Partner with the CEO & COO Offices to shape and deliver the India franchise growth agenda—driving strategic transformation and disciplined execution. Act as a cross-functional integrator across Business, Operations, Technology, Risk and key Functions to deliver target-state operating models, governance and sustainable controls.

Ensure unified governance and front-to-back operational readiness across the India franchise and related entities (including GIFT City), covering regulatory delivery, risk & controls, infrastructure enablement and enterprise communications.

Accountabilities

1. Multi‑Entity Governance Management

  • Own India governance across all the legal entities: forum design, calendars, decision rights and escalation. Run senior forums (ExCo/COO, transformation, risk & control, regulatory working groups) to drive decisions and remove blockers.
  • Set standards for packs/MI and action tracking (owners, due dates, evidence of closure).
  • Maintain a single view of key commitments (regulatory, audit, transformation, BAU) with RAID tracking and senior escalation.
  • Drive cross-functional interlock (Business, Ops, Tech, Risk, Compliance, Legal, Finance, HR, BX) and manage dependencies.
  • Coordinate regulatory-facing governance (as needed) and embed a culture of accountability, pace and proactive escalation.

2. Cash Equities & Equities Capital Markets (ECM)

  • Deliver the India target operating model for Cash Equities & ECM and drive front-to-back readiness with Ops/Tech/Risk/Functions (approvals, testing, surveillance, reporting and service ownership).
  • Maintain regulatory, audit and supervisory readiness (incl. SEBI Merchant Banker regulations and SBU segregation where applicable).
  • Manage build-out dependencies (systems, data, access, resilience) and drive continuous improvement.

3. Data Protection and Privacy Governance

  • Coordinate responses to privacy-related regulatory queries, notices and submissions across Businesses/Functions for FLOD for the branch.
  • Oversee privacy incident response and consent management with the Chief DPO, ensuring breaches are logged, investigated and remediated on time.

4. COO Office Strategic Execution

  • Serve as the COO’s execution partner—aligning Business priorities with Ops/Tech/Risk and other Functions to deliver transformation outcomes.
  • Translate leadership intent into executable plans, governance cadence and MI; drive issue resolution and escalation. Manage the India transformation portfolio (business cases, plans, benefits, control sign-offs) and convene stakeholders to remove blockers.

5. Risk & Control Oversight

  • Oversee risk events and issues (RCA, actions, escalation) across the branch and related entities, as applicable.
  • Strengthen the control environment with Risk/Compliance/Legal/Ops/Tech/Controls Office (design, testing/assurance, MI) and drive audit/exam remediation.

6. Regulatory Execution & Change Monitoring

  • Oversee regulatory requirements (RBI, SEBI, IFSCA, MCA etc.) with clear ownership, cadence and escalation. Work alongside Compliance and relevant business and infra teams across the franchise to ensure full execution.
  • Deliver end-to-end regulatory change across entities (process, systems, controls) with evidence of completion. Track regulatory commitments and remediation with MI, attestations (as required) and timely closure.

7. Oversight of GIFT City Legal Entity

  • Provide COO oversight for the Barclays GIFT City Branch, aligned to the India governance, risk and control framework.
  • Coordinate IFSCA-aligned compliance/risk/finance/ops and integrate GIFT into India reporting and governance calendars.

8. Collaboration with Barclays Execution Services (BX), Communications & Events (Internal)

  • Coordinate India COO interlock with BX leadership; ensure BX governance aligns to Group policy and India entity needs, and support COO-led transformation delivery.
  • Lead internal communications and key leadership events across India entities (townhalls, leadership visits, key forums). To be the owner for the bank branch website, content and regulatory compliance.

9. Management of Entity‑Wide NAPA Proposals

  • Work with the Business BMs on entity-wide New Activity / New Product Approval (NAPA) process within COO scope (Branch and GIFT), including governance and documentation.
  • Maintain pipeline tracking and coordinate end-to-end assessments/conditions with Product, Risk, Compliance, Legal, Finance, BX and entity CEOs/COOs.

10. Entity Financial Oversight

  • Provide consolidated cost/budget oversight across India entities with Finance and Business BMs, including prioritisation of COO change investment and benefits.
  • Assess financial impacts of major initiatives, regulatory requirements and remediation across entities.

Experience & Technical Skills

  • Markets/IB/CB business management experience with delivery of COO-led transformation (operating model, process, systems, controls).
  • Strong understanding of foreign bank branch operations in India and matrix management; experience partnering across COO infrastructure domains (Ops/Tech/Controls/Change).
  • Expertise in multi-entity governance, risk frameworks and regulatory submissions.
  • Experience in franchise build-outs or significant business expansion.
  • Strong execution, stakeholder management and influencing skills at senior levels.

Director Expectations

  • To manage a business function, providing significant input to function wide strategic initiatives. Contribute to and influence policy and procedures for the function and plan, manage and consult on multiple complex and critical strategic projects, which may be business wide..
  • They manage the direction of a large team or sub-function, leading other people managers and embedding a performance culture aligned to the values of the business. Or for an individual contributor, they lead organisation wide projects and act as deep technical expert and thought leader, identifying new ways of working and collaborating cross functionally. They will train, guide and coach less experienced specialists and provide information affecting long term profits, organisational risks and strategic decisions..
  • Provide expert advice to senior functional management and committees to influence decisions made outside of own function, offering significant input to function wide strategic initiatives.
  • Manage, coordinate and enable resourcing, budgeting and policy creation for a significant sub-function.
  • Escalates breaches of policies / procedure appropriately.
  • Foster and guide compliance, ensure regulations are observed that relevant processes in place to facilitate adherence.
  • Focus on the external environment, regulators, or advocacy groups to both monitor and influence on behalf of Barclays, when appropriate.
  • Demonstrate extensive knowledge of how the function integrates with the business division / Group to achieve the overall business objectives.
  • Maintain broad and comprehensive knowledge of industry theories and practices within own discipline alongside up-to-date relevant sector / functional knowledge, and insight into external market developments / initiatives.
  • Use interpretative thinking and advanced analytical skills to solve problems and design solutions in often complex/ sensitive situations.
  • Exercise management authority to make significant decisions and certain strategic decisions or recommendations within own area.
  • Negotiate with and influence stakeholders at a senior level both internally and externally.
  • Act as principal contact point for key clients and counterparts in other functions/ businesses divisions.
  • Mandated as a spokesperson for the function and business division.

All Senior Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others.

All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.

Barclays welcomes applications from all candidates and is committed to ensuring reasonable adjustments (accommodations) are put in place to allow for a fair and inclusive recruitment process. For more information and how to request one, please review Adjustments to the recruitment process.

We’re a global, vital and highly respected financial organisation with an inspiring Purpose. Operating in 39 countries and employing around 100,000 people across the world, we help communities, individuals and businesses thrive. And we’ve created financial solutions and technology that the world now takes for granted. A career with us can offer incredible variety, depth and breadth of experience, and the chance to learn from some of the best minds in technology and finance.

To find out more about Barclays' strategy please click here.

We are an equal opportunity employer and opposed to discrimination on any grounds. It is the policy of Barclays to ensure equal employment opportunity without discrimination or harassment on the basis of race, colour, creed, religion, national origin, alienage or citizenship status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law.

Barclays is required by law to confirm that you have the Legal Right to Work in any role that you apply for. If you currently hold a work visa sponsored by Barclays, or you would require sponsorship from Barclays, you must declare this as part of your application. Sponsored visas are role and entity specific and any changes must be reviewed. It is important that you ensure you are working on the correct visa at all times. Failure to accurately disclose your visa status or Legal Right to Work may result in your application or any employment offer being withdrawn at any time.

Learn more about Barclays locations

Across our campuses, we offer modern workspaces, collaborative areas, and state-of-the-art meeting rooms. Facilities include wellness rooms, on-site cafeterias, fitness centers, and tech-equipped workstations. Designed for innovation and comfort, they support a dynamic and productive work environment.

Gain access to wellness rooms, gyms and mental health support.

Our welcoming and inclusive culture supports you to bring your whole self to work, explore your potential and pursue your passions.

Modern spaces designed for teamwork and brainstorming.

There’s so much more than work to involve and engage you on campus. From socialising to sports, from community events to volunteering.

Learn more about Barclays locations

Across our campuses, we offer modern workspaces, collaborative areas, and state-of-the-art meeting rooms. Facilities include wellness rooms, on-site cafeterias, fitness centers, and tech-equipped workstations. Designed for innovation and comfort, they support a dynamic and productive work environment.

Health and wellness

Gain access to wellness rooms, gyms and mental health support.

A place where you can belong

Our welcoming and inclusive culture supports you to bring your whole self to work, explore your potential and pursue your passions.

Collaborative Areas

Modern spaces designed for teamwork and brainstorming.

More than work

There’s so much more than work to involve and engage you on campus. From socialising to sports, from community events to volunteering.

Multicultural ERGs at Barclays

Be you. Be valued. Belong.

We celebrate the unique perspectives and experiences each individual brings, believing our differences make us stronger and drive success.

You can learn more about our commitment to our colleague on our Inclusion and Opportunities page.

Learn more

Application Process

Your application

We’ll ask for information about you, your CV and cover letter.

1

Your assessment

Covering your behaviours and ability at work.

2

Your interview

Exploring your past experiences and skills.

3

Next step

We’ll request additional information so that you can complete our screening process

4
How to ApplyRead our FAQ's
Barclays

Working flexibly

We’re committed to providing a supportive and inclusive culture and environment for you to work in. This environment recognises and supports your personal needs, alongside the professional needs of our business. If you'd like to explore flexible working arrangements, please discuss this with the hiring manager. Your request will be reviewed in-line with the requirements of the role/business needs of the team.

Hybrid working

We have a structured approach to hybrid working, where colleagues work at an onsite location on fixed, ‘anchor’, days, as set by the business area. Please discuss the working pattern requirements for the role you are applying for with the hiring manager. Please note that working arrangements may be subject to change on reasonable notice to ensure we meet the needs of our business.

Barclays is built on an international scale.

Our geographic reach, our wide variety of functions, businesses, roles and locations reflect the rich diversity of our worldwide customer base. All of which means we offer incredible variety, depth and breadth of experience.
And the chance to learn from a globally diverse mix of colleagues, including some of the very best minds in banking, finance, technology and business. Throughout, we’ll encourage you to embrace mobility, exploring every part of our operations as you build your career.

Find more information

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