Senior CRM Project Manager

New York, United States

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Date live: Oct. 11, 2022

Business Area: COO & Functions

Area of Expertise: Technology

Reference Code: 00274960

Contract: Permanent/Regular

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Senior Technology Lead

Whippany, NJ

As a Barclays Technology Lead, you will oversee all the development and delivery of strategic CRM aspects for Banking CRM. You will oversee CRM projects that will predominantly be on the salesforce.com platform. Your role will also consist of managing a development team, working with business stakeholders, internal PM/BA team, testers, and other technology teams to ensure on time and successful delivery of the CRM roadmap.

Barclays is one of the world's largest and most respected financial institutions, with 329 years of success, quality and innovation behind us. We've helped millions of individuals and businesses thrive, creating financial and digital solutions that the world now takes for granted. An important and growing presence in the USA, we offer careers providing endless opportunity.

Senior CRM Project Manager

New York, NY

As a Barclays CRM Project Manager, you will use your expertise to oversee the development and delivery of Banking CRM. The CRM projects that you will oversee, will predominantly be on the salesforce.com platform. Your role consists of managing a BA team, working with business stakeholders, internal PM/BA team, testers and other technology teams to ensure on time and successful delivery of the CRM roadmap.

What will you be doing?

Managing complex technology delivery programs driven by both regulatory change and commercial priorities
Establishing shared and consistent governance across projects within the program, aligned to the overall Barclays’ Governance and Control standards
Intervening directly in projects at a detailed level to resolve issues and drive progress
Ensuring that technical, risk and other standards and compliance requirements are met and that the project governance is comprehensively defined and embedded across all areas
Working with senior business stakeholders and senior IT management to define and execute IT strategy
Relationship and communication management with senior stakeholders across Front Office, Technology, Compliance, Legal, Operations, Risk, Internal Audit and Regulators
Building and maintaining deep relationships with Business and IT stakeholders
Attracting, selecting, developing and retaining top quality business analysts and project manager
Driving continuous improvement of the delivery capabilities of the organization

What we’re looking for:

Significant IT or Business experience, specifically running complex, multi-year programs
Ability to lead and manage direct and indirect teams made up of different resource types including analysts, project managers, technology and business SME’s
In depth knowledge of the banking business
Proven track record of leading and delivering large scale IT solutions

Skills that will help you in the role:

Experience with salesforce.com
Good understanding of SDLC and software application development
Excellent problem solving skills, logical process thinking and end-to-end system concepts
Excellent stakeholder management skills at all levels of the organization

Where will you be working?

Barclays’ U.S. headquarters is located at 745 Seventh Avenue in New York, NY. At Barclays, we offer you an engaging and challenging environment, giving you the opportunity to make the most of your unique set of skills. We also have an extensive range of learning and development initiatives designed to support you both personally and professionally.

Interested and want to know more about Barclays? Visit home.barclays/who-we-are/ for more details.

About Barclays

Barclays is a British universal bank. We are diversified by business, by different types of customers and clients, and by geography. Our businesses include consumer banking and payments operations around the world, as well as a top-tier, full service, global corporate and investment bank, all of which are supported by our service company which provides technology, operations and functional services across the Group.

Our Values

Everything we do is shaped by the five values of Respect, Integrity, Service, Excellence and Stewardship. Our values inform the foundations of our relationships with customers and clients, but they also shape how we measure and reward the performance of our colleagues. Simply put, success is not just about what you achieve, but about how you achieve it.

Our Diversity

We aim to foster a culture where individuals of all backgrounds feel confident in bringing their whole selves to work, feel included and their talents are nurtured, empowering them to contribute fully to our vision and goals.

It is the policy of Barclays to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, creed, religion, national origin, alienage or citizenship status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law.

Dynamic working gives everyone at Barclays the opportunity to integrate professional and personal lives, if you have a need for flexibility then please discuss this with the hiring manager.

Our Benefits

Our customers are unique. The same goes for our colleagues. That's why at Barclays we offer a range of benefits, allowing every colleague to choose the best options for their personal circumstances. These include a competitive salary and pension, health care and all the tools, technology and support to help you become the very best you can be. We are proud of our dynamic working options for colleagues. If you have a need for flexibility then please discuss this with us.

More about working at Barclays

Our approach to hybrid working ensures there’s the right balance of working alongside colleagues at our onsite locations, as required for each role. For business areas that offer a hybrid working experience, this will be in a structured way, where colleagues work at an onsite location on fixed, ‘anchor’, days of the week. Some roles may require full onsite working. Please discuss the working pattern requirements for the role you are applying for with the hiring manager.

We continue to embed and review our hybrid working environment and remain in a phase of testing and learning. This means that working arrangements could change, with reasonable notice, to align with the needs of our business.

Barclays welcomes applications from all candidates and is committed to ensuring reasonable adjustments (accommodations) are put in place to allow for a fair and inclusive recruitment process. For more information and how to request one, please review Adjustments to the recruitment process.

We’re committed to providing an inclusive culture and environment, that recognises and supports ways to balance your personal needs, alongside the professional needs of our business. Providing the opportunity for all our employees globally to work flexibly empowers each of us to work in a way that suits our lives, as well as enabling us to better service our customers’ and clients’ needs.

Our approach to working flexibly is designed to support you to balance your life and to accommodate diverse needs, whilst still allowing us to meet our business needs. If you’d like to request a flexible working arrangement, please discuss this with your hiring manager.

We're committed to providing a supportive and simplified experience for our candidates throughout the application and assessment process. Here, you will find information about what to expect and some guidance around your assessment and interview.

While the application process depends on the role, there are some constant steps, which are;

Step 1 - Your application
Step 2 - Your assessment
Step 3 - Your interview
Step 4 - Next steps

We aim to create an inclusive work environment where everyone can reach their full potential. If you require any adjustments to our recruitment process, please click here to learn more.

Find out more information here.

Barclays offers a diverse, inclusive and engaged culture. A place where people can bring their whole selves to work and be respected for who they are, valued for what they do and celebrated for their contribution to our business and our community.
We are an equal opportunity employer and opposed to discrimination on any grounds. It is the policy of Barclays to ensure equal employment opportunity without discrimination or harassment on the basis of race, colour, creed, religion, national origin, alienage or citizenship status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law.

Barclays is required by law to confirm that you have the Legal Right to Work in any role that you apply for. If you currently hold a work visa sponsored by Barclays, or you would require sponsorship from Barclays, you must declare this as part of your application. Sponsored visas are role and entity specific and any changes must be reviewed. It is important that you ensure you are working on the correct visa at all times. Failure to accurately disclose your visa status or Legal Right to Work may result in your application or any employment offer being withdrawn at any time.

The Barclays Way

This is the spirit of Barclays. It’s why we exist, what we believe and how we behave. But most importantly, it’s how we make decisions, take action and get things done.

Learn more