Designer

Northampton, United Kingdom

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Date live: 11/10/2022

Business Area: COO & Functions

Area of Expertise: Technology

Reference Code: 90255292

Contract: Permanent/Regular

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Designer

Northampton

We have a brand new opportunity available for a Contact Centre Designer to join our Customer Contact team. You will be joining a dynamic group that look after the end to end delivery of technology across the entire Barclays Contact Centre estate. This dedicated team architects, builds, develops and releases software and infrastructure for core voice platforms, Dialler, WFM/QM, Call recording, Speech Analytics, Voice Biometrics and IVR applications as well as other customer interaction channels (e.g. Chat, Video) to give our customers and agents a consistent cross channel experience.

What will you be doing?

• Work with Business Analysts to gather detailed business requirements both Functional and Non Functional
• Work with our architecture teams to deliver integrated designs supporting multiple integration points across the Bank
• Effectively collaborate with multiple technical areas and domain owners, internal and external
• Managing stakeholders and presenting designs and design roadmaps to the business
• Project governance ensuring that all designs conform to architectural standards and strategy
• Able to develop and maintain constructive relationships with business stakeholders at all levels
• Is able to understand, explain and present complex technical ideas to both technical and non-technical audiences at all levels
• Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise Risk Management Framework and internal Barclays Policies and Policy Standards

What we’re looking for:

• Proven experience in real world technical design with experience of defining enterprise wide technical designs across multiple technology stacks, documenting them and driving them to delivery
• Proven experience in application design and integration
• Proven experience in API integration design
• Proven experience of User Interface design
• Design experience of migrating from traditional on premise architecture to Cloud based solutions e.g. AWS, Azure, Google etc.

Skills that will help you in the role:

• Exposure and key involvement in the execution of substantial enterprise level IT delivery programmes
• Solution design and enterprise design training and certification, e.g. TOGAF or BCS
• Knowledge of open communication standards such as SIP and WebRTC
• Knowledge and experience of contact centre technologies including inbound and outbound telephony, IVR, webchat, email handling, voice biometrics and voice analytics

Where will you be working?

Northampton

Interested and want to know more about Barclays? Visit home.barclays/who-we-are/ for more details.

Our Values

Everything we do is shaped by the five values of Respect, Integrity, Service, Excellence and Stewardship. Our values inform the foundations of our relationships with customers and clients, but they also shape how we measure and reward the performance of our colleagues. Simply put, success is not just about what you achieve, but about how you achieve it.

Our Diversity

We aim to foster a culture where individuals of all backgrounds feel confident in bringing their whole selves to work, feel included and their talents are nurtured, empowering them to contribute fully to our vision and goals.

Our Benefits

Our customers are unique. The same goes for our colleagues. That's why at Barclays we offer a range of benefits, allowing every colleague to choose the best options for their personal circumstances. These include a competitive salary and pension, health care and all the tools, technology and support to help you become the very best you can be. We are proud of our dynamic working options for colleagues. If you have a need for flexibility then please discuss this with us.

More about working at Barclays

Our approach to hybrid working ensures there’s the right balance of working alongside colleagues at our onsite locations, as required for each role. For business areas that offer a hybrid working experience, this will be in a structured way, where colleagues work at an onsite location on fixed, ‘anchor’, days of the week. Some roles may require full onsite working. Please discuss the working pattern requirements for the role you are applying for with the hiring manager.

We continue to embed and review our hybrid working environment and remain in a phase of testing and learning. This means that working arrangements could change, with reasonable notice, to align with the needs of our business.

Barclays welcomes applications from all candidates and is committed to ensuring reasonable adjustments (accommodations) are put in place to allow for a fair and inclusive recruitment process. For more information and how to request one, please review Adjustments to the recruitment process.

We’re committed to providing an inclusive culture and environment, that recognises and supports ways to balance your personal needs, alongside the professional needs of our business. Providing the opportunity for all our employees globally to work flexibly empowers each of us to work in a way that suits our lives, as well as enabling us to better service our customers’ and clients’ needs.

Our approach to working flexibly is designed to support you to balance your life and to accommodate diverse needs, whilst still allowing us to meet our business needs. If you’d like to request a flexible working arrangement, please discuss this with your hiring manager.

We're committed to providing a supportive and simplified experience for our candidates throughout the application and assessment process. Here, you will find information about what to expect and some guidance around your assessment and interview.

While the application process depends on the role, there are some constant steps, which are;

Step 1 - Your application
Step 2 - Your assessment
Step 3 - Your interview
Step 4 - Next steps

We aim to create an inclusive work environment where everyone can reach their full potential. If you require any adjustments to our recruitment process, please click here to learn more.

Find out more information here.

Barclays offers a diverse, inclusive and engaged culture. A place where people can bring their whole selves to work and be respected for who they are, valued for what they do and celebrated for their contribution to our business and our community.
We are an equal opportunity employer and opposed to discrimination on any grounds. It is the policy of Barclays to ensure equal employment opportunity without discrimination or harassment on the basis of race, colour, creed, religion, national origin, alienage or citizenship status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law.

Barclays is required by law to confirm that you have the Legal Right to Work in any role that you apply for. If you currently hold a work visa sponsored by Barclays, or you would require sponsorship from Barclays, you must declare this as part of your application. Sponsored visas are role and entity specific and any changes must be reviewed. It is important that you ensure you are working on the correct visa at all times. Failure to accurately disclose your visa status or Legal Right to Work may result in your application or any employment offer being withdrawn at any time.

The Barclays Way

This is the spirit of Barclays. It’s why we exist, what we believe and how we behave. But most importantly, it’s how we make decisions, take action and get things done.

Learn more