Everyday Banker - 6 month contract

Sunderland, United Kingdom

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Date live: 11/10/2022

Business Area: Barclays UK

Area of Expertise: Relationship Management / Sales

Reference Code: 90272004

Contract: Temp/Contractor Payr

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Everyday Banker – 6 month FTC
Sunderland

As a Barclays Everyday Banker, you will deliver an efficient, compliant and effective service to Business Banking clients by putting the client at the heart of everything they do. Proactively helping clients to respond to their business challenges through understanding their business needs and proactively offering solutions to the betterment of their business.

Barclays is one of the world's largest and most respected financial institutions, with 329 years of success, quality and innovation behind us. We offer careers that provide endless opportunity – helping millions of individuals and businesses thrive, and creating financial and digital solutions that the world now takes for granted.

This opportunity is location flexible. We will consider requests for locating the role at an alternative Barclays’ key UK office from that advertised.

What will you be doing?

• Building and maintaining effective relationships with customers, demonstrating a commitment to excellence and a high level of seamless customer service

• You will service customers to resolve Mandate enquiries and complex queries, co-ordinating responses from other servicing and processing departments

• Listening to your customer carefully, understand exactly what they want and engage in conversations and take an interest in your customers through active listening

• Resolving all customer requests/complaints at first point of contact in a timely fashion, ensuring that accurate information and guidance is given at all times

• Achieving the best possible outcome for the customer by managing and escalating customer queries, complaints and feedback effectively

What we’re looking for:

• Demonstrate clear communication skills both written and verbal

• PC Literate with proficient use of MS Office packages

• Experience of working towards personal objectives and standards

• Commercially aware – demonstrates knowledge of current market/industry

Skills that will help you in the role:

• Customer service experience and the ability to communicate with a wide range of customers

• Using insight from social media and up-to-date local knowledge to know about what is happening in our customers’ world

• Ability to work seamlessly as part of a team

Where will you be working?

With over 1,700 employees, our Flagship Site, Doxford Park, offers many facilities including a discounted gym, the convenience of an ATM and even a Personal Banker who visits regularly to assist all employees with their banking.

More about working at Barclays

Our approach to hybrid working ensures there’s the right balance of working alongside colleagues at our onsite locations, as required for each role. For business areas that offer a hybrid working experience, this will be in a structured way, where colleagues work at an onsite location on fixed, ‘anchor’, days of the week. Some roles may require full onsite working. Please discuss the working pattern requirements for the role you are applying for with the hiring manager.

We continue to embed and review our hybrid working environment and remain in a phase of testing and learning. This means that working arrangements could change, with reasonable notice, to align with the needs of our business.

Barclays welcomes applications from all candidates and is committed to ensuring reasonable adjustments (accommodations) are put in place to allow for a fair and inclusive recruitment process. For more information and how to request one, please review Adjustments to the recruitment process.

We’re committed to providing an inclusive culture and environment, that recognises and supports ways to balance your personal needs, alongside the professional needs of our business. Providing the opportunity for all our employees globally to work flexibly empowers each of us to work in a way that suits our lives, as well as enabling us to better service our customers’ and clients’ needs.

Our approach to working flexibly is designed to support you to balance your life and to accommodate diverse needs, whilst still allowing us to meet our business needs. If you’d like to request a flexible working arrangement, please discuss this with your hiring manager.

We're committed to providing a supportive and simplified experience for our candidates throughout the application and assessment process. Here, you will find information about what to expect and some guidance around your assessment and interview.

While the application process depends on the role, there are some constant steps, which are;

Step 1 - Your application
Step 2 - Your assessment
Step 3 - Your interview
Step 4 - Next steps

We aim to create an inclusive work environment where everyone can reach their full potential. If you require any adjustments to our recruitment process, please click here to learn more.

Find out more information here.

Barclays offers a diverse, inclusive and engaged culture. A place where people can bring their whole selves to work and be respected for who they are, valued for what they do and celebrated for their contribution to our business and our community.
We are an equal opportunity employer and opposed to discrimination on any grounds. It is the policy of Barclays to ensure equal employment opportunity without discrimination or harassment on the basis of race, colour, creed, religion, national origin, alienage or citizenship status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law.

Barclays is required by law to confirm that you have the Legal Right to Work in any role that you apply for. If you currently hold a work visa sponsored by Barclays, or you would require sponsorship from Barclays, you must declare this as part of your application. Sponsored visas are role and entity specific and any changes must be reviewed. It is important that you ensure you are working on the correct visa at all times. Failure to accurately disclose your visa status or Legal Right to Work may result in your application or any employment offer being withdrawn at any time.

The Barclays Way

This is the spirit of Barclays. It’s why we exist, what we believe and how we behave. But most importantly, it’s how we make decisions, take action and get things done.

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