Dee UK UAT

United Kingdom

Apply for job

Date live: 15/10/2023

Business Area: Barclays International

Area of Expertise: Business Management

Reference Code: 00275945

Contract: Permanent/Regular

Where will you be located?

Take a look at the map to see what’s nearby. Train stations & bus stops, gyms, restaurants and more.

Explore location

Job Title: Assistant Manager - Process Specialist
Corporate Grade: BA4
Location: UK

About Barclays
Barclays is a British universal bank. We are diversified by business, by different types of customers and clients, and by geography. Our businesses include consumer banking and payments operations around the world, as well as a top-tier, full service, global corporate and investment bank, all of which are supported by our service company which provides technology, operations and functional services across the Group.

Risk and Control Objective
Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise Wide Risk Management Framework and internal Barclays Policies and Policy Standards.

Working Flexibly
We’re committed to providing a supportive and inclusive culture and environment for you to work in. This environment recognises and supports ways to balance your personal needs, alongside the professional needs of our business. Providing the opportunity for all our employees, globally to work flexibly empowers each of us to work in a way that suits our lives as well as enabling us to better service our customers’ and clients’ needs. Whether you have family commitments or you’re a carer, or whether you need study time or wish to pursue personal interests, our approach to working flexibly is designed to help you balance your life.
If you would like some flexibility, then please discuss this with the hiring manager.

Introduction:

•   A member of Wholesale Lending Operations, reporting to the Team Manager in EMEA/US space and responsible for supporting Closers/RDs who are developing and maintaining relationships with a portfolio of investment banking lenders in the secondary loan trading market
•   Proactively driving cases to ensure settlement of the trades in order to meet the agreed timelines and expectations whilst ensuring all regulatory/internal & legal procedures are adhered to
•   Proactive collaboration/partnership with key processing areas e.g. Product, GRD, Facility Capture, Collateral team, etc. to ensure timely settlement of the trades
•   Proactive collaboration with Relationship points, other lenders/counterparties, and agent banks to ensure the requirements are met and the Bank’s position is safeguarded
•   Support the end-to-end trade settlement process which involves payments, rollovers, accounting transactions in ACBS/Loan IQ, etc.
•   Turnaround complex and standard requests at agreed levels of accuracy and efficiency using automated or manual systems/tools, whilst ensuring the service level agreements (SLAs) are met and operational performance is optimised
•   Support continuous improvement of the operational process and the development of best practices - suggest ideas to improve the legacy systems and processes where necessary and evaluate the benefits and risks of such proposals
•   Action queries relating to payment/SWIFT confirmations, drawdown, margin correction, etc.
•   Proactive management of the process KRIs and ensure that we are green at any given time
What will you be doing?

•   Establish the most effective and efficient solutions to complex technical issues referred by Advisors and customers
•   Co-ordinate / liaise with IT Support on faults and changes, user Ids, etc
•   Work with the Team Manager/Operational Manager to plan and provide support and guidance with Disciplinary & Grievances, completing documentation and scribing for interviews
•   Accountable for ensuring operatives have timely and complete understanding of technical changes and their implications for the customer experience
•   Accountable for identifying, analysing and resolving/implementing processing issues to prevent re-occurrence, reducing loss to the business
•   Work with Team Manager and take joint responsibility for the control the workflow to ensure process efficiencies are achieved, team performance is optimised, Service Level Agreement are met by ensuring productivity and accuracy measures are in place
•   Complete all tasks as outlined in Team Support Specialist Role depending on area of the business. Examples may include (but not exhaustive of):
o   Collating of Communication/Process Updates
o   Real Time Adherence
o   Attendance Issues
o   Updating of individual’s HR files
•   Return to Work
•   To provide support and cover in terms of process management to other Process Experts as required ensuring effective team working across the operation
•   Responsible for verification and authorisation of entries within signatory limits and non-conformant items/referrals which may be staff prompted or system generated
•   Accountable for ensuring staff understand and adhere to procedures and quality controls, and that checks are completed as required
•   Provision of 2-way feedback to Team Manager/Operations Manager
•   Conduct daily huddles to provide process updates and share process scores
•   Act as a back-up Team Manager in his/her absence
•   Identify areas for improvement. Adds value and improves customer Service
•   Preparing reconciliation templates and discussing open items with the respective stakeholders for timely clearance.

More about working at Barclays

Our approach to hybrid working ensures there’s the right balance of working alongside colleagues at our onsite locations, as required for each role. For business areas that offer a hybrid working experience, this will be in a structured way, where colleagues work at an onsite location on fixed, ‘anchor’, days of the week. Some roles may require full onsite working. Please discuss the working pattern requirements for the role you are applying for with the hiring manager.

We continue to embed and review our hybrid working environment and remain in a phase of testing and learning. This means that working arrangements could change, with reasonable notice, to align with the needs of our business.

Barclays welcomes applications from all candidates and is committed to ensuring reasonable adjustments (accommodations) are put in place to allow for a fair and inclusive recruitment process. For more information and how to request one, please review Adjustments to the recruitment process.

We’re committed to providing an inclusive culture and environment, that recognises and supports ways to balance your personal needs, alongside the professional needs of our business. Providing the opportunity for all our employees globally to work flexibly empowers each of us to work in a way that suits our lives, as well as enabling us to better service our customers’ and clients’ needs.

Our approach to working flexibly is designed to support you to balance your life and to accommodate diverse needs, whilst still allowing us to meet our business needs. If you’d like to request a flexible working arrangement, please discuss this with your hiring manager.

We're committed to providing a supportive and simplified experience for our candidates throughout the application and assessment process. Here, you will find information about what to expect and some guidance around your assessment and interview.

While the application process depends on the role, there are some constant steps, which are;

Step 1 - Your application
Step 2 - Your assessment
Step 3 - Your interview
Step 4 - Next steps

We aim to create an inclusive work environment where everyone can reach their full potential. If you require any adjustments to our recruitment process, please click here to learn more.

Find out more information here.

Barclays offers a diverse, inclusive and engaged culture. A place where people can bring their whole selves to work and be respected for who they are, valued for what they do and celebrated for their contribution to our business and our community.
We are an equal opportunity employer and opposed to discrimination on any grounds. It is the policy of Barclays to ensure equal employment opportunity without discrimination or harassment on the basis of race, colour, creed, religion, national origin, alienage or citizenship status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law.

Barclays is required by law to confirm that you have the Legal Right to Work in any role that you apply for. If you currently hold a work visa sponsored by Barclays, or you would require sponsorship from Barclays, you must declare this as part of your application. Sponsored visas are role and entity specific and any changes must be reviewed. It is important that you ensure you are working on the correct visa at all times. Failure to accurately disclose your visa status or Legal Right to Work may result in your application or any employment offer being withdrawn at any time.

The Barclays Way

This is the spirit of Barclays. It’s why we exist, what we believe and how we behave. But most importantly, it’s how we make decisions, take action and get things done.

Learn more