L3 Collaboration Support Engineer

Whippany, United States

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Date live: Oct. 11, 2022

Business Area: COO & Functions

Area of Expertise: Technology

Reference Code: 90273811

Contract: Permanent/Regular

Where will you be located?

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Teams & Chat Technology Support Engineer

Whippany, NJ

Collaboration Services provide colleagues across the Group with end user IT tools to perform their day to day roles providing fit for purpose platforms for computation, collaboration & mobilisation.

Collaboration Services encompasses the IT Service Desk, desktop, email, Intranet, mobile devices, managed print, video conferencing, application packaging and provides support in such functions as Business Performance & Improvement, Best Practice & Governance, Estate & Asset Management, Disaster Recovery, Capacity Management and Communications.

Collaboration Services supports over 219,000 client desktops/laptops, 200+ video conference rooms, 54,167 active Intranet sites, 16 mail environments, 196,000 mailboxes, 60,000 mobile mail accounts, 30,000 managed mobile devices, over 15,000 Application Packages and 360+ VIP users globally within Barclays.

Barclays is one of the world's largest and most respected financial institutions, with 329 years of success, quality and innovation behind us. We've helped millions of individuals and businesses thrive, creating financial and digital solutions that the world now takes for granted. An important and growing presence in the USA, we offer careers providing endless opportunity.

What will you be doing?

3rd line incident support and resolution for incidents relating to MS Teams and Skype, including coordination of effort with Barclays colleagues and vendor partners as required.
Rapid response to major incidents with an adverse impact on Barclays colleagues, identification and resolution of underlying cause and related incidents.
Problem management of persistent issues to prevent incident reoccurrence and improve service performance and stability.
Proactive approach to continual service improvement and enhancement of the user experience.
Manage product change generated by the Microsoft Evergreen process, enabling seamless transition to avoid any negative user impact.
Understand risk, control and security responsibilities, take ownership of issues where appropriate.
Deliver break-fix, essential maintenance and product improvement changes to the highest standard and following the Barclays Change Management process.
Ensure the Skype and MS Teams service are resilient, including any applicable DR testing and exercises.

What we’re looking for:

Experience providing operational support for MS Teams and Skype for Business.
Strong communication and stakeholder management skills – ability to liaise between technology teams, 3rd party vendors and business stakeholders.
Knowledge of ITIL framework and its application in a service operations environment.
Scripting capability, including PowerShell.

Skills that will help you in the role:

Experience of managing or administering data storage / compliance products e.g. Vantage, Compliance Centre.
Experience of Microsoft 365 products e.g. SharePoint Online, One Drive for Business, Whiteboard.
Experience of working in a regulated compliance environment e.g. Financial Services.
Experience of providing end user support in an enterprise corporate environment.

Where will you be working?

At Barclays, we are proud to be redefining the future of finance and here at Whippany we are defining the future of the workplace and the future of the way we work and live. We are creating a unique community, one of four strategic tech-enabled hubs that will redefine opportunity for everyone who works here. Whatever you do at Whippany, you’ll have every chance to build a world-class career in this world-class environment.

Interested and want to know more about Barclays? Visit home.barclays/who-we-are/ for more details.

More about working at Barclays

Our approach to hybrid working ensures there’s the right balance of working alongside colleagues at our onsite locations, as required for each role. For business areas that offer a hybrid working experience, this will be in a structured way, where colleagues work at an onsite location on fixed, ‘anchor’, days of the week. Some roles may require full onsite working. Please discuss the working pattern requirements for the role you are applying for with the hiring manager.

We continue to embed and review our hybrid working environment and remain in a phase of testing and learning. This means that working arrangements could change, with reasonable notice, to align with the needs of our business.

Barclays welcomes applications from all candidates and is committed to ensuring reasonable adjustments (accommodations) are put in place to allow for a fair and inclusive recruitment process. For more information and how to request one, please review Adjustments to the recruitment process.

We’re committed to providing an inclusive culture and environment, that recognises and supports ways to balance your personal needs, alongside the professional needs of our business. Providing the opportunity for all our employees globally to work flexibly empowers each of us to work in a way that suits our lives, as well as enabling us to better service our customers’ and clients’ needs.

Our approach to working flexibly is designed to support you to balance your life and to accommodate diverse needs, whilst still allowing us to meet our business needs. If you’d like to request a flexible working arrangement, please discuss this with your hiring manager.

We're committed to providing a supportive and simplified experience for our candidates throughout the application and assessment process. Here, you will find information about what to expect and some guidance around your assessment and interview.

While the application process depends on the role, there are some constant steps, which are;

Step 1 - Your application
Step 2 - Your assessment
Step 3 - Your interview
Step 4 - Next steps

We aim to create an inclusive work environment where everyone can reach their full potential. If you require any adjustments to our recruitment process, please click here to learn more.

Find out more information here.

Barclays offers a diverse, inclusive and engaged culture. A place where people can bring their whole selves to work and be respected for who they are, valued for what they do and celebrated for their contribution to our business and our community.
We are an equal opportunity employer and opposed to discrimination on any grounds. It is the policy of Barclays to ensure equal employment opportunity without discrimination or harassment on the basis of race, colour, creed, religion, national origin, alienage or citizenship status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law.

Barclays is required by law to confirm that you have the Legal Right to Work in any role that you apply for. If you currently hold a work visa sponsored by Barclays, or you would require sponsorship from Barclays, you must declare this as part of your application. Sponsored visas are role and entity specific and any changes must be reviewed. It is important that you ensure you are working on the correct visa at all times. Failure to accurately disclose your visa status or Legal Right to Work may result in your application or any employment offer being withdrawn at any time.

The Barclays Way

This is the spirit of Barclays. It’s why we exist, what we believe and how we behave. But most importantly, it’s how we make decisions, take action and get things done.

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