Sr Application Support Analyst

Whippany, United States

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Date live: Oct. 11, 2022

Business Area: COO & Functions

Area of Expertise: Technology

Reference Code: 90281565

Contract: Permanent/Regular

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Senior Application Support Specialist
Whippany, NJ

As a Barclays Senior Application Support Specialist, you will perform a critical role in BX Run the Bank with responsibility to ensure stability, continuity and availability of the application, in addition to providing rapid response to incidents and escalated user queries. You will own, maintain and track incidents and problems through their entire lifecycle.

Barclays is one of the world's largest and most respected financial institutions, with 329 years of success, quality and innovation behind us. We've helped millions of individuals and businesses thrive, creating financial and digital solutions that the world now takes for granted. An important and growing presence in the USA, we offer careers providing endless opportunity.

What will you be doing?
•   Responsibility for the technical resolution of incidents, reacting quickly and as necessary to live software errors to limit downtime and resolve the issue
•   Accountability for ownership and execution of all application related activities in the day to day operations of the Banks production applications related to the individual Product area
•   Ownership and prioritization of individual incidents and ensuring the delivery of solutions in line with the Operational Level Agreements to deadlines and quality standards
•   Supporting the handover of new or enhanced software into business-as-usual (BAU) operation, absorbing and assimilating the information
•   Coordination and execution of business changes on Production environment including the execution of testing during UAT and OAT. Supports Business Continuity Testing
•   Delivery of documentation to agreed standards, on time and error free
•   As part of a team provide 24/7 coverage and support, providing expertise and specialized system knowledge to allow resolution of key incidents outside of business hours
•   PIR (Post Incident Review) attendance
•   Identify proactive remedial strategies to prevent future software problems and to improve the quality of delivered software

What we’re looking for:
•   Bachelor’s Degree or Masters in Computer Science
•   Working experience on SQL and RDBMS with exposure to writing queries, tuning concepts, data analysis etc.
•   Linux/Unix experience with exposure to Shell, Perl or Python scripting and conversant with UNIX commands for deployment, automation and housekeeping
•   ITIL v3 Foundation accredited and fully versed with ITIL methodologies especially Incident, Change and Problem Management

Skills that will help you in the role:
•   Experience or Strong Knowledge of at least two of the Middleware technologies amongst, JBOSS Apache Tomcat, Glassfish
•   Skills of at least one programing languages like Shell/Perl, Java and/or Python, Json or any other
•   Working knowledge of one or more of scheduling tools such as IBM TWS, Autosys and Control-M etc.
•   Operations exposure: Batch Processing, Deployment, Configuration, Performance Tuning, Integration with Enterprise systems

Where will you be working?
At Barclays, we are proud to be redefining the future of finance and here at Whippany we are defining the future of the workplace and the future of the way we work and live. We are creating a unique community, one of four strategic tech-enabled hubs that will redefine opportunity for everyone who works here.

More about working at Barclays

Our approach to hybrid working ensures there’s the right balance of working alongside colleagues at our onsite locations, as required for each role. For business areas that offer a hybrid working experience, this will be in a structured way, where colleagues work at an onsite location on fixed, ‘anchor’, days of the week. Some roles may require full onsite working. Please discuss the working pattern requirements for the role you are applying for with the hiring manager.

We continue to embed and review our hybrid working environment and remain in a phase of testing and learning. This means that working arrangements could change, with reasonable notice, to align with the needs of our business.

Barclays welcomes applications from all candidates and is committed to ensuring reasonable adjustments (accommodations) are put in place to allow for a fair and inclusive recruitment process. For more information and how to request one, please review Adjustments to the recruitment process.

We’re committed to providing an inclusive culture and environment, that recognises and supports ways to balance your personal needs, alongside the professional needs of our business. Providing the opportunity for all our employees globally to work flexibly empowers each of us to work in a way that suits our lives, as well as enabling us to better service our customers’ and clients’ needs.

Our approach to working flexibly is designed to support you to balance your life and to accommodate diverse needs, whilst still allowing us to meet our business needs. If you’d like to request a flexible working arrangement, please discuss this with your hiring manager.

We're committed to providing a supportive and simplified experience for our candidates throughout the application and assessment process. Here, you will find information about what to expect and some guidance around your assessment and interview.

While the application process depends on the role, there are some constant steps, which are;

Step 1 - Your application
Step 2 - Your assessment
Step 3 - Your interview
Step 4 - Next steps

We aim to create an inclusive work environment where everyone can reach their full potential. If you require any adjustments to our recruitment process, please click here to learn more.

Find out more information here.

Barclays offers a diverse, inclusive and engaged culture. A place where people can bring their whole selves to work and be respected for who they are, valued for what they do and celebrated for their contribution to our business and our community.
We are an equal opportunity employer and opposed to discrimination on any grounds. It is the policy of Barclays to ensure equal employment opportunity without discrimination or harassment on the basis of race, colour, creed, religion, national origin, alienage or citizenship status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law.

Barclays is required by law to confirm that you have the Legal Right to Work in any role that you apply for. If you currently hold a work visa sponsored by Barclays, or you would require sponsorship from Barclays, you must declare this as part of your application. Sponsored visas are role and entity specific and any changes must be reviewed. It is important that you ensure you are working on the correct visa at all times. Failure to accurately disclose your visa status or Legal Right to Work may result in your application or any employment offer being withdrawn at any time.

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