Trade Floor Application Support AVP

Whippany, United States

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Date live: Oct. 11, 2022

Business Area: COO & Functions

Area of Expertise: Technology

Reference Code: 90278156

Contract: Permanent/Regular

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Macro Trade Floor Support Analyst
Whippany, NJ

As a Barclays Macro Trade Floor Support Analyst, you will be the touch point between the business and the rest of the technology functions. The Trading Desks are the team’s primary customers, through which billions of pounds’ worth of contracts are traded every day. The volume and vast size of these transactions makes the Trade Floor a high pressure environment and accordingly the Traders rely heavily on IT to be effective in executing the trade life cycle.

Barclays is one of the world's largest and most respected financial institutions, with 329 years of success, quality and innovation behind us. We've helped millions of individuals and businesses thrive, creating financial and digital solutions that the world now takes for granted. An important and growing presence in the USA, we offer careers providing endless opportunity.

What will you be doing?

•   Providing seamless end-to-end support service for front office users to help drive the effectiveness and commercial strength of the Trading franchise
•   Investigation of trader related issues to provide solutions or tactical fixes, while also engaging with application owners to provide problem management and rapid resolutions
•   Responsible for communication, escalation and management of major crisis and technology incidents impacting front office
•   Organizing teams and processes particularly around real world market events which drive volatility and may impact the trading desk’s profitability
•   Provide advisory services to the trading desk and support teams for functional use cases and configuration of Trading systems
•   Proactive management of business critical real-time trading systems, with a particular focus on identifying issues and potential problem areas
•   Log and track incidents and issues following the ITIL standards; Tracking outstanding issues and working with the appropriate parties to achieve resolution and prevent re-occurrence
•   Engaging with Front Office management teams to ensure proactive management of SLA’s, capacity, performance and Business Continuity Management planning

What we’re looking for:
•   Strong analytical skills and excellent communication skills
•   Ability to work in a pressured environment
•   Flexibility to deliver a consistently high level of service within a constantly changing environment with rapidly changing priorities
•   Ablility to utilize core technical skills and apply to a variety of trading platforms, technologies and operating platforms

Skills that will help you in the role:
•   Excel / VBA/scripting (perl, python)/SQL skills would be advantageous
•   Eagerness and ambitiousness, a self-starter who enjoys learning new technologies
•   Confidence to engage with business stakeholders, global colleagues and peers while working collaboratively as part of a global team

Where will you be working?
At Barclays, we are proud to be redefining the future of finance and here at Whippany we are defining the future of the workplace and the future of the way we work and live. We are creating a unique community, one of four strategic tech-enabled hubs that will redefine opportunity for everyone who works here. Whatever you do at Whippany, you’ll have every chance to build a world-class career in this world-class environment.

More about working at Barclays

Our approach to hybrid working ensures there’s the right balance of working alongside colleagues at our onsite locations, as required for each role. For business areas that offer a hybrid working experience, this will be in a structured way, where colleagues work at an onsite location on fixed, ‘anchor’, days of the week. Some roles may require full onsite working. Please discuss the working pattern requirements for the role you are applying for with the hiring manager.

We continue to embed and review our hybrid working environment and remain in a phase of testing and learning. This means that working arrangements could change, with reasonable notice, to align with the needs of our business.

Barclays welcomes applications from all candidates and is committed to ensuring reasonable adjustments (accommodations) are put in place to allow for a fair and inclusive recruitment process. For more information and how to request one, please review Adjustments to the recruitment process.

We’re committed to providing an inclusive culture and environment, that recognises and supports ways to balance your personal needs, alongside the professional needs of our business. Providing the opportunity for all our employees globally to work flexibly empowers each of us to work in a way that suits our lives, as well as enabling us to better service our customers’ and clients’ needs.

Our approach to working flexibly is designed to support you to balance your life and to accommodate diverse needs, whilst still allowing us to meet our business needs. If you’d like to request a flexible working arrangement, please discuss this with your hiring manager.

We're committed to providing a supportive and simplified experience for our candidates throughout the application and assessment process. Here, you will find information about what to expect and some guidance around your assessment and interview.

While the application process depends on the role, there are some constant steps, which are;

Step 1 - Your application
Step 2 - Your assessment
Step 3 - Your interview
Step 4 - Next steps

We aim to create an inclusive work environment where everyone can reach their full potential. If you require any adjustments to our recruitment process, please click here to learn more.

Find out more information here.

Barclays offers a diverse, inclusive and engaged culture. A place where people can bring their whole selves to work and be respected for who they are, valued for what they do and celebrated for their contribution to our business and our community.
We are an equal opportunity employer and opposed to discrimination on any grounds. It is the policy of Barclays to ensure equal employment opportunity without discrimination or harassment on the basis of race, colour, creed, religion, national origin, alienage or citizenship status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law.

Barclays is required by law to confirm that you have the Legal Right to Work in any role that you apply for. If you currently hold a work visa sponsored by Barclays, or you would require sponsorship from Barclays, you must declare this as part of your application. Sponsored visas are role and entity specific and any changes must be reviewed. It is important that you ensure you are working on the correct visa at all times. Failure to accurately disclose your visa status or Legal Right to Work may result in your application or any employment offer being withdrawn at any time.

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