Customer Care Advisor

England, United Kingdom

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Date live: 11/10/2022

Business Area: Barclays UK

Area of Expertise: Relationship Management / Sales

Reference Code: 00274788

Contract: Permanent/Regular

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Customer Care Advisor
Poole

As a Barclays Customer Care Advisor you will serve the more complex needs of our customers. You will build expertise in our products, policies and processes, so that you can support and deliver the right outcome for our customers in the right way. Working across multiple channels, you will personalise each interaction with a customer, ensuring the best possible experience is delivered at all times.

The shift pattern for this role is between 7am and 11pm Monday – Sunday on a 10 – 15-week rotation, and the salary is £21, 750 per annum.

Barclays is one of the world's largest and most respected financial institutions, with 329 years of success, quality and innovation behind us. We offer careers that provide endless opportunity – helping millions of individuals and businesses thrive, and creating financial and digital solutions that the world now takes for granted.

This opportunity is location flexible. We will consider requests for locating the role at an alternative Barclays’ key UK office from that advertised.

What will you be doing?

• Providing excellent customer service & responses on behalf of Barclays
• Breaking down complex issues or customer queries and assimilate a wide range of information to fully understand cause, impact and solution
• Understanding the customer needs and seek to provide personalised and effective outcomes at the first point of contact, handing off to the relevant experts if needed
• Using your initiative in developing resolutions by telephone, electronic communications, or in person, ensuring solutions to derive the right outcome

What we’re looking for:

• Experience of operating in a customer-focused role
• Proven experience in promoting an excellent customer journey
• The confidence to communicate with a wide range of customers
• Exceptional communication skills, able to use a range of communication styles that are tailored to the customer and the situation

Skills that will help you in the role:

• Ability to use Microsoft Office tools to a high standard
• Experience of working in retail banking
• Experience of working in a virtual environment
• An excellent level of knowledge and understanding of our range of products and services

Where will you be working?

Barclays House is a distinctive looking eight floor building, based in the heart of Poole. We have an expansive restaurant and a coffee shop which boast a sun terrace for the warmer months and accessible sporting facilities on offer. We’re are also within close reach of the shopping centre, old town and railway and bus stations.

More about working at Barclays

Our approach to hybrid working ensures there’s the right balance of working alongside colleagues at our onsite locations, as required for each role. For business areas that offer a hybrid working experience, this will be in a structured way, where colleagues work at an onsite location on fixed, ‘anchor’, days of the week. Some roles may require full onsite working. Please discuss the working pattern requirements for the role you are applying for with the hiring manager.

We continue to embed and review our hybrid working environment and remain in a phase of testing and learning. This means that working arrangements could change, with reasonable notice, to align with the needs of our business.

Barclays welcomes applications from all candidates and is committed to ensuring reasonable adjustments (accommodations) are put in place to allow for a fair and inclusive recruitment process. For more information and how to request one, please review Adjustments to the recruitment process.

We’re committed to providing an inclusive culture and environment, that recognises and supports ways to balance your personal needs, alongside the professional needs of our business. Providing the opportunity for all our employees globally to work flexibly empowers each of us to work in a way that suits our lives, as well as enabling us to better service our customers’ and clients’ needs.

Our approach to working flexibly is designed to support you to balance your life and to accommodate diverse needs, whilst still allowing us to meet our business needs. If you’d like to request a flexible working arrangement, please discuss this with your hiring manager.

We're committed to providing a supportive and simplified experience for our candidates throughout the application and assessment process. Here, you will find information about what to expect and some guidance around your assessment and interview.

While the application process depends on the role, there are some constant steps, which are;

Step 1 - Your application
Step 2 - Your assessment
Step 3 - Your interview
Step 4 - Next steps

We aim to create an inclusive work environment where everyone can reach their full potential. If you require any adjustments to our recruitment process, please click here to learn more.

Find out more information here.

Barclays offers a diverse, inclusive and engaged culture. A place where people can bring their whole selves to work and be respected for who they are, valued for what they do and celebrated for their contribution to our business and our community.
We are an equal opportunity employer and opposed to discrimination on any grounds. It is the policy of Barclays to ensure equal employment opportunity without discrimination or harassment on the basis of race, colour, creed, religion, national origin, alienage or citizenship status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law.

Barclays is required by law to confirm that you have the Legal Right to Work in any role that you apply for. If you currently hold a work visa sponsored by Barclays, or you would require sponsorship from Barclays, you must declare this as part of your application. Sponsored visas are role and entity specific and any changes must be reviewed. It is important that you ensure you are working on the correct visa at all times. Failure to accurately disclose your visa status or Legal Right to Work may result in your application or any employment offer being withdrawn at any time.

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This is the spirit of Barclays. It’s why we exist, what we believe and how we behave. But most importantly, it’s how we make decisions, take action and get things done.

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