QA Analyst

Pune, India

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Date live: 08/28/2026

Business Area: Compliance

Area of Expertise: Banking Operations

Contract: Permanent

Reference Code: JR-0000125248

Barclays Banking Operations

Put yourself at the heart of the Barclays. A career in banking operations puts you at the very centre of our business strategy. By putting customers at the heart of everything we do, we’re putting our whole business behind our Customer facing teams. As the face of our brand, especially in an increasingly digital world, you'll play a vital role in our customers' financial lives. Here, your voice is heard, and you’ll have the support and opportunities to thrive.

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Join us as a QA Analyst at Barclays, where you'll spearhead the evolution of our digital landscape, driving innovation and excellence. You'll harness cutting-edge technology to revolutionise our digital offerings, ensuring unapparelled customer experiences.

To be successful as QA Analyst you need to determine, negotiate and agree internal quality procedures, service standards and specification to improve performance and quality directing objectives. Join us in our mission to safeguard our business and customers from financial crime risks. With competitive benefits and opportunities for career advancement, Barclays is a great place to grow your career in the banking industry.

Key Accountabilities

Analyse Client data and documentation stored in the KYC Files to determine whether Policy and regulatory requirements are met.
Assist assignment team leader/AVP in the preparation of Executive summaries, reports and Management Information.
Document all testing to a standard that allows reperformance of the work by an independent third party. (Workpapers will be available for inspection by auditors and other third parties).
Proactively learn and build knowledge of Barclays ERMF and policies, and Financial Crime Key Risk Framework.
Support the embedding of all relevant policies and regulatory requirements. Facilitate and share knowledge and best practices.
Use expert KYC knowledge to analyse KYC information for a broad range of corporate clients, including a wide variety of specialist industry sectors and various unique/bespoke projects.
Use strong problem solving and team working skills to resolve complex cases, ensuring the Bank’s Policy and regulatory requirements are always met.

Stakeholder Management and Leadership

Build and maintain effective working relationships with key stakeholders to ensure successful and high quality delivery of core QA activities.
Promote efficient and consistent application of processes alongside a culture of continuous improvement and sharing of best practices.
Use strong time management skills to complete complex, critical tasks within pressured timescales.
Contribute to successful Stakeholder relationships.
Build effective relationships with KYC Operations and Financial Crime to ensure collaboration on key shared objectives.
Work closely with other KYC QA Analysts to support KYC Leadership in delivering an outstanding performance across the team, demonstrating excellent behaviours and positively embracing and contributing to the KYC change programme.
Contribute to a positive, supportive and proactive working culture by sharing knowledge and expertise both locally and globally.
Build effective relationships to successfully deliver high-quality outputs on all Testing.
Share experience and knowledge to the wider KYC team.
Collaborate with other Barclays teams & functions to consistently deliver an excellent ‘One Barclays’ client experience.

Decision-making and Problem Solving

The job holder must be able to autonomously review a KYC File, identify gaps and duly document all the review undertaken, including the rationale for the conclusions reached.
Have specialised knowledge of key elements of Ownership Structures – Trusts, Funds etc.
Identify potential KYC gaps and make recommendations for the implementation of remedial solutions.
Provide End to End dedicated and robust specialist KYC expertise throughout the KYC Process.

Person Specification

In-depth knowledge of Know Your Customer and financial crime regulations. ACAMS or equivalent KYC/AML professional certification preferred.
Proven professional experience in the financial services industry, plus understanding of the corporate banking business and clients. Experience in roles linked to Anti Money Laundering processes and controls (in Financial Crime, Operations, Internal Control or Assurance functions).
Awareness on risks, and basic understanding of internal control frameworks.
Strong analytic skills, attention to detail/investigation and critical sense.
Positive can do attitude. Flexible and professional, focused on both quality and deadlines.
Integrity, trust & confidentiality.
Communication skills: capacity to articulate ideas and issues in a clear, plain and concise language.
The role holder will have excellent command of the English language.

Essential Skills/Basic Qualifications:

Proven experience in KYC roles.
Excellent knowledge and understanding of the legislation that affects Barclays and our clients (including the Data Protection Act, Companies Act, Insolvency Act, Financial Services Act, Money Laundering and confidentiality regulations).
Passion to succeed.
Ability to work under pressure.

Desirable skills/Preferred Qualifications:

Team Player.
Driven to deliver above and beyond.
Intuitive and proactive approach to all parts of the role.
Excellent IT skills.

You may be assessed on key essential skills relevant to succeed in role, such as risk and controls, change and transformation, business acumen, strategic thinking, and digital technology, as well as job-specific technical skills.

The role is based out of Pune.

Purpose of the role

To determine, negotiate and agree internal quality procedures, service standards and specification to improve performance and quality directing objectives.

Accountabilities

Identification of industry trends and developments to implement best practice in quality assurance Services.
Collaboration with teams across the bank to align and integrate quality assurance processes.
Development and governance of internal quality assurance procedures, standards and specifications, and act as a catalyst for change, mitigate risks and maintain efficient operations.
Development of reports and presentations on quality assurance performance and communicate findings to internal senior stakeholders.
Identification of areas for improvement and providing recommendations for change in quality assurance processes and provide feedback and coaching for colleagues on these highlighted areas.
Execution of service quality assessments to monitor the quality objectives set by the bank, and ensure they comply with regulatory requirements.
Participation in projects and initiatives to improve quality assurance efficiency and effectiveness.
Determination of risk based on outcome of QA reviews, flagging risks that are outside of tolerance.

Analyst Expectations

To perform prescribed activities in a timely manner and to a high standard consistently driving continuous improvement.
Requires in-depth technical knowledge and experience in their assigned area of expertise
Thorough understanding of the underlying principles and concepts within the area of expertise
They lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources.
If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others.
OR for an individual contributor, they develop technical expertise in work area, acting as an advisor where appropriate.
Will have an impact on the work of related teams within the area.
Partner with other functions and business areas.
Takes responsibility for end results of a team’s operational processing and activities.
Escalate breaches of policies / procedure appropriately.
Take responsibility for embedding new policies/ procedures adopted due to risk mitigation.
Advise and influence decision making within own area of expertise.
Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct.
Maintain and continually build an understanding of how own sub-function integrates with function, alongside knowledge of the organisations products, services and processes within the function.
Demonstrate understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function.
Make evaluative judgements based on the analysis of factual information, paying attention to detail.
Resolve problems by identifying and selecting solutions through the application of acquired technical experience and will be guided by precedents.
Guide and persuade team members and communicate complex / sensitive information.
Act as contact point for stakeholders outside of the immediate function, while building a network of contacts outside team and external to the organisation.

All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.

Barclays welcomes applications from all candidates and is committed to ensuring reasonable adjustments (accommodations) are put in place to allow for a fair and inclusive recruitment process. For more information and how to request one, please review Adjustments to the recruitment process.

We’re a global, vital and highly respected financial organisation with an inspiring Purpose. Operating in 39 countries and employing around 100,000 people across the world, we help communities, individuals and businesses thrive. And we’ve created financial solutions and technology that the world now takes for granted. A career with us can offer incredible variety, depth and breadth of experience, and the chance to learn from some of the best minds in technology and finance.

To find out more about Barclays' strategy please click here.

We are an equal opportunity employer and opposed to discrimination on any grounds. It is the policy of Barclays to ensure equal employment opportunity without discrimination or harassment on the basis of race, colour, creed, religion, national origin, alienage or citizenship status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law.

Barclays is required by law to confirm that you have the Legal Right to Work in any role that you apply for. If you currently hold a work visa sponsored by Barclays, or you would require sponsorship from Barclays, you must declare this as part of your application. Sponsored visas are role and entity specific and any changes must be reviewed. It is important that you ensure you are working on the correct visa at all times. Failure to accurately disclose your visa status or Legal Right to Work may result in your application or any employment offer being withdrawn at any time.

This role may be subject to enhanced governance arrangements. If successful, you may be required to comply with additional regulatory and compliance obligations, such as disclosure of personal trading activities and external interest/affiliations.

Further information on these requirements will be provided at a later stage of the process.

This is Barclays Pune

Barclays Pune is the largest campus outside of Barclays’ global headquarters in London. Our aim is to build game-changing technology that supports businesses and functions across the globe, offering the highest quality service to our clients and customers.

It’s a state-of-the-art technology hub, and home to 9,000 colleagues across Operations, Technology and Functions.

Pune Campus provides opportunities for our colleagues to innovate, collaborate, and deliver great outcomes for customers and clients.

Our welcoming and inclusive culture supports you to bring your whole self to work, explore your potential and pursue your passions.

Pune is a million-square-foot environment-friendly, ultra-modern workplace with excellent facilities for work, socialising and leisure.

This is Barclays Pune

An innovative hub

It’s a state-of-the-art technology hub, and home to 9,000 colleagues across Operations, Technology and Functions.

Working better together

Pune Campus provides opportunities for our colleagues to innovate, collaborate, and deliver great outcomes for customers and clients.

A place where you can belong

Our welcoming and inclusive culture supports you to bring your whole self to work, explore your potential and pursue your passions.

An amazing place to work

Pune is a million-square-foot environment-friendly, ultra-modern workplace with excellent facilities for work, socialising and leisure.

Be you. Be valued. Belong.

We celebrate the unique perspectives and experiences each individual brings, believing our differences make us stronger and drive success.

You can learn more about our commitment to our colleague on our Inclusion and Opportunities page.

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Application Process

Your application

We’ll ask for information about you, your CV and cover letter.

Your assessment

Covering your behaviours and ability at work.

Your interview

Exploring your past experiences and skills.

Next step

We’ll request additional information so that you can complete our screening process

How to Apply Read our FAQ's

Working flexibly

We’re committed to providing a supportive and inclusive culture and environment for you to work in. This environment recognises and supports your personal needs, alongside the professional needs of our business. If you'd like to explore flexible working arrangements, please discuss this with the hiring manager. Your request will be reviewed in-line with the requirements of the role/business needs of the team.

Hybrid working

We have a structured approach to hybrid working, where colleagues work at an onsite location on fixed, ‘anchor’, days, as set by the business area. Please discuss the working pattern requirements for the role you are applying for with the hiring manager. Please note that working arrangements may be subject to change on reasonable notice to ensure we meet the needs of our business.

Barclays is built on an international scale.

Our geographic reach, our wide variety of functions, businesses, roles and locations reflect the rich diversity of our worldwide customer base. All of which means we offer incredible variety, depth and breadth of experience.
And the chance to learn from a globally diverse mix of colleagues, including some of the very best minds in banking, finance, technology and business. Throughout, we’ll encourage you to embrace mobility, exploring every part of our operations as you build your career.

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