Head of Data Maintenance

Whippany, United States

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Date live: Oct. 11, 2022

Business Area: COO & Functions

Area of Expertise: Operations

Reference Code: 90273772

Contract: Permanent/Regular

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Head of Wholesale Client Data Operations

Whippany, NJ USA

As a Barclays Head of Wholesale Client Data Operations, you will be acting as the overall custodian and head of the Wholesale Customer Data Domain as well as head of Identify Service, providing control oversight of the c160 and c25 Critical Data Elements (CDE) within the domain, ensuring customer data standards are adopted and followed within business areas.

Barclays is one of the world's largest and most respected financial institutions, with 329 years of success, quality and innovation behind us. We've helped millions of individuals and businesses thrive, creating financial and digital solutions that the world now takes for granted. An important and growing presence in the USA, we offer careers providing endless opportunity.

What will you be doing?

• Leading the operating model definition and operational process approach to create the Wholesale Client data operations team
• Driving data remediation across the global Wholesale Customer processes, to create more efficient reporting, management information and accuracy of KRIs
• Identifying opportunities to collate existing information sources to enable improved customer experience
• Owning the end-to-end service management across Wholesale Customer and Identity Service
• Being responsible for ownership of all processes for Wholesale Customer maintenance and business owner of the Global Data Management Steering Committee plans
• Delivering of remediation programs of work to deliver on our internal and external commitments, including ownership of significant audit / self-assessment
• Providing key representation at relevant Corporate forums and committees to govern the SLA’s and service provision across the mandate and audit letter services

What we’re looking for:

• Deep Data Management expertise and successfully driven global transformation initiatives across the organizations
• Analytical and complex problem solving skills with ability to balance the need to meet regulatory and risk management requirements along with excellent client engagement
• Strong commercial acumen, prior experience in building partnerships/alliances and dealing with third party and outsourced providers at scale
• Demonstrated experience in a transformational environment as well as delivering mission critical systems and operations to support a dynamic business

Skills that will help you in the role:

• Ability to operate in a highly matrixed and business-technology focused organization
• Leadership skills to lead, motivate and manage a strong technical team to high performance standards
• Strong planning and operational management background and experience in managing large and diverse operational teams

Where will you be working?

At Barclays, we are proud to be redefining the future of finance and here at Whippany we are defining the future of the workplace and the future of the way we work and live. We are creating a unique community, one of four strategic tech-enabled hubs that will redefine opportunity for everyone who works here.

More about working at Barclays

Our approach to hybrid working ensures there’s the right balance of working alongside colleagues at our onsite locations, as required for each role. For business areas that offer a hybrid working experience, this will be in a structured way, where colleagues work at an onsite location on fixed, ‘anchor’, days of the week. Some roles may require full onsite working. Please discuss the working pattern requirements for the role you are applying for with the hiring manager.

We continue to embed and review our hybrid working environment and remain in a phase of testing and learning. This means that working arrangements could change, with reasonable notice, to align with the needs of our business.

Barclays welcomes applications from all candidates and is committed to ensuring reasonable adjustments (accommodations) are put in place to allow for a fair and inclusive recruitment process. For more information and how to request one, please review Adjustments to the recruitment process.

We’re committed to providing an inclusive culture and environment, that recognises and supports ways to balance your personal needs, alongside the professional needs of our business. Providing the opportunity for all our employees globally to work flexibly empowers each of us to work in a way that suits our lives, as well as enabling us to better service our customers’ and clients’ needs.

Our approach to working flexibly is designed to support you to balance your life and to accommodate diverse needs, whilst still allowing us to meet our business needs. If you’d like to request a flexible working arrangement, please discuss this with your hiring manager.

We're committed to providing a supportive and simplified experience for our candidates throughout the application and assessment process. Here, you will find information about what to expect and some guidance around your assessment and interview.

While the application process depends on the role, there are some constant steps, which are;

Step 1 - Your application
Step 2 - Your assessment
Step 3 - Your interview
Step 4 - Next steps

We aim to create an inclusive work environment where everyone can reach their full potential. If you require any adjustments to our recruitment process, please click here to learn more.

Find out more information here.

Barclays offers a diverse, inclusive and engaged culture. A place where people can bring their whole selves to work and be respected for who they are, valued for what they do and celebrated for their contribution to our business and our community.
We are an equal opportunity employer and opposed to discrimination on any grounds. It is the policy of Barclays to ensure equal employment opportunity without discrimination or harassment on the basis of race, colour, creed, religion, national origin, alienage or citizenship status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law.

Barclays is required by law to confirm that you have the Legal Right to Work in any role that you apply for. If you currently hold a work visa sponsored by Barclays, or you would require sponsorship from Barclays, you must declare this as part of your application. Sponsored visas are role and entity specific and any changes must be reviewed. It is important that you ensure you are working on the correct visa at all times. Failure to accurately disclose your visa status or Legal Right to Work may result in your application or any employment offer being withdrawn at any time.

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