Process Transformation Manager

Whippany, United States

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Date live: Oct. 11, 2022

Business Area: COO & Functions

Area of Expertise: Operations

Reference Code: 90278999

Contract: Permanent/Regular

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Process Transformation Manager
Whippany, NJ

As a Barclays Process Transformation Manager, you will be an agent of change; you will use your expertise to see a problem from definition through to execution. You will have the opportunity to design and execute on Process Transformation projects and oversee the work of Process Transformation Analysts.

Barclays is one of the world's largest and most respected financial institutions, with 329 years of success, quality and innovation behind us. We've helped millions of individuals and businesses thrive, creating financial and digital solutions that the world now takes for granted. An important and growing presence in the USA, we offer careers providing endless opportunity.

What will you be doing?

•   Deliver Process Transformation projects to meet Operational stakeholder needs and communicate impact of projects
•   Interface with IT and Operational stakeholders to ensure Operational Transformation project requirements are accurate
•   Identify and quantify process transformation opportunities through process analysis and data analysis
•   Act as a thought leader for operational transformation work, bringing fresh eyes to old problems
•   Identify possible candidate areas for Automation technologies (e.g. RPA, web scraping, document scraping, Machine Learning/AI)
•   Work closely with the Automation CoE and Operations to lead and deliver on those opportunities

What we’re looking for:

•   Process Oriented mind-set as demonstrated by prior experience with operational transformation, continuous improvement, lean or 6 sigma experience
•   Proven track record of identifying and delivering on transformation programs in a regulated environment
•   A demonstrated ability to improve profitability and reduce cost by optimizing operational capabilities.
•   Experience making changes in an operational setting by interfacing with compliance, front office, and tech personal to implement procedural, technical and automation solutions

Skills that will help you in the role:

•   Credit Card, Online Banking, or Call Center industry knowledge/experience
•   Financial Services or Consulting Experience
•   Desire to work in a fast-paced environment. High energy, high level of commitment.
•   MBA preferred

Where will you be working?

At Barclays, we are proud to be redefining the future of finance and here at Whippany we are defining the future of the workplace and the future of the way we work and live. We are creating a unique community, one of four strategic tech-enabled hubs that will redefine opportunity for everyone who works here. Whatever you do at Whippany, you’ll have every chance to build a world-class career in this world-class environment.

More about working at Barclays

Our approach to hybrid working ensures there’s the right balance of working alongside colleagues at our onsite locations, as required for each role. For business areas that offer a hybrid working experience, this will be in a structured way, where colleagues work at an onsite location on fixed, ‘anchor’, days of the week. Some roles may require full onsite working. Please discuss the working pattern requirements for the role you are applying for with the hiring manager.

We continue to embed and review our hybrid working environment and remain in a phase of testing and learning. This means that working arrangements could change, with reasonable notice, to align with the needs of our business.

Barclays welcomes applications from all candidates and is committed to ensuring reasonable adjustments (accommodations) are put in place to allow for a fair and inclusive recruitment process. For more information and how to request one, please review Adjustments to the recruitment process.

We’re committed to providing an inclusive culture and environment, that recognises and supports ways to balance your personal needs, alongside the professional needs of our business. Providing the opportunity for all our employees globally to work flexibly empowers each of us to work in a way that suits our lives, as well as enabling us to better service our customers’ and clients’ needs.

Our approach to working flexibly is designed to support you to balance your life and to accommodate diverse needs, whilst still allowing us to meet our business needs. If you’d like to request a flexible working arrangement, please discuss this with your hiring manager.

We're committed to providing a supportive and simplified experience for our candidates throughout the application and assessment process. Here, you will find information about what to expect and some guidance around your assessment and interview.

While the application process depends on the role, there are some constant steps, which are;

Step 1 - Your application
Step 2 - Your assessment
Step 3 - Your interview
Step 4 - Next steps

We aim to create an inclusive work environment where everyone can reach their full potential. If you require any adjustments to our recruitment process, please click here to learn more.

Find out more information here.

Barclays offers a diverse, inclusive and engaged culture. A place where people can bring their whole selves to work and be respected for who they are, valued for what they do and celebrated for their contribution to our business and our community.
We are an equal opportunity employer and opposed to discrimination on any grounds. It is the policy of Barclays to ensure equal employment opportunity without discrimination or harassment on the basis of race, colour, creed, religion, national origin, alienage or citizenship status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law.

Barclays is required by law to confirm that you have the Legal Right to Work in any role that you apply for. If you currently hold a work visa sponsored by Barclays, or you would require sponsorship from Barclays, you must declare this as part of your application. Sponsored visas are role and entity specific and any changes must be reviewed. It is important that you ensure you are working on the correct visa at all times. Failure to accurately disclose your visa status or Legal Right to Work may result in your application or any employment offer being withdrawn at any time.

The Barclays Way

This is the spirit of Barclays. It’s why we exist, what we believe and how we behave. But most importantly, it’s how we make decisions, take action and get things done.

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