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Head of US Technology Command Centre

Whippany, United States

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Key information

Date live: 04/10/2026

Business Area: Group Technology Service Management

Area of Expertise: Technology

Contract: Permanent

Reference Code: JR-0000103052

Salary / Rate $220,000.00 - $300,000.00

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It’s happening at Barclays.

Be a part of a place where challenges are measured in billions, qubits and nanoseconds. Build your career in an environment where we’re advancing machine learning, leveraging blockchains, and harnessing FinTech. Working in Barclays technology, you’ll reimagine possibilities: learning and innovating to solve the challenges ahead, delivering for millions of customers.
We are shaping the future of financial technology.
Why not join us and make it happen here?

Where will you be located?

Explore locations

The minimum and maximum salary/rate information above includes only base salary or base hourly rate. It does not include any another type of compensation or benefits that may be available. Barclays employees are eligible for a suite of a competitive and generous employee benefits, including medical, dental and vision coverage, 401(k), life insurance, and other paid leave for qualifying circumstances. This position is eligible for an incentive award.

The Head of the US Technology Command Centre is a senior operational leadership role, reporting to the Head of IT Operations within Group Technology Service Management (GTSM).

The role holder has full accountability for the smooth, silent, and resilient operation of IT services across the Group during the US time zone, operating as an integral part of the Global Technology Command Centre operating model.

Acting as the senior point of control for live IT operations in the Americas, the role ensures the availability, stability, performance, and recovery of critical technology services, while maintaining alignment with global operational standards, risk appetite, and control frameworks.

In the US time zone, the role holder exercises end‑to‑end accountability for Technology Operations, providing decisive leadership across incident management, service assurance, operational risk, and senior stakeholder engagement.

Key Responsibilities and Accountabilities

Command Centre Leadership & Operational Control

  • Provide overall leadership and accountability for Technology Command Centre operations during the US time zone.
  • Ensure continuous monitoring, control, and optimisation of live IT services across infrastructure, applications, networks, and end‑user services.
  • Operate as the senior operational decision‑maker for technology incidents, service degradation, and operational risks within the region.

Incident, Problem and Crisis Management

  • Lead the end‑to‑end management of major incidents, ensuring swift triage, effective coordination, clear communications, and timely resolution.
  • Provide visible leadership during severe but plausible technology events, including crisis and resilience scenarios.
  • Drive root cause analysis, problem management, and service improvement actions to reduce repeat incidents and improve service stability.

Global Operating Model Alignment

  • Act as a core member of the Global Command Centre leadership community, ensuring alignment to global standards, processes, tooling, and reporting.
  • Ensure seamless operational handovers across time zones to maintain true 24x7 service continuity.
  • Represent the US Command Centre in global governance forums and operational reviews.

Service Assurance & Operational Risk

  • Ensure that IT services operate within agreed risk tolerance, service levels, and operational controls.
  • Partner closely with Technology Risk, Cyber, Service Management, and Engineering teams to identify, escalate, and remediate operational risks.
  • Maintain strong control over service health, technical debt, and resilience indicators across the regional estate.

Stakeholder & Executive Engagement

  • Serve as the senior operational interface to business leaders, senior technology stakeholders, and suppliers for live service issues in the US.
  • Provide clear, concise, and authoritative communications on operational status, incidents, and risks to senior management.
  • Support executive stakeholders during regulator‑ or audit‑related service events by providing accurate, evidence‑based operational insight.

Continuous Improvement & Operational Excellence

  • Drive continual improvement in monitoring, automation, incident response, and operational maturity.
  • Leverage operational data and insight to improve service predictability, reduce noise, and enable proactive intervention.
  • Champion a disciplined, control‑led operational culture across teams and suppliers.

Candidate Requirements

  • Significant senior‑level experience in IT Operations, Service Management, or Command Centre leadership within a complex, regulated environment.
  • Proven track record of leading 24x7 operational teams, managing high‑severity incidents, and maintaining service stability at scale.
  • Strong understanding of IT service management and operational control frameworks (e.g. ITIL, SRE principles, resilience and availability management).
  • Experience operating within a global, follow‑the‑sun operating model.
  • Background in technology domains such as infrastructure, networks, applications, or platforms, with a strong operational and control mindset.
  • Superior written and verbal communication skills, with the ability to distil complex technical issues into clear executive‑level messaging.
  • Strong leadership presence, able to remain calm, decisive, and credible under pressure.
  • Proven ability to influence senior stakeholders and challenge constructively where service risk exists.
  • Excellent organisational skills, capable of overseeing multiple concurrent operational priorities in a dynamic environment.
  • Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related discipline (preferred).
  • Professional qualifications in IT Service Management or operations (e.g. ITIL, SRE, or equivalent) are advantageous.

Purpose of the role

To manage the people, processes and technologies in the IT function to ensure they deliver outcomes that support the goals of the business.  

Accountabilities

  • Development and implementation of technology strategies, ensuring technology investments are enablers for business success – i.e. improve efficiency, support growth, innovation, and risk management.
  • Strategic leadership to the business on all technology matters, working with subject matter experts across the Group Technology organisation, such as infrastructure, service management and architecture.  .
  • Alignment to global data governance frameworks to ensure data quality, security, and privacy, encouraging data-driven decision making by leveraging data analytics and artificial intelligence (AI) to extract insights and inform business strategies.
  • Implementation of technology practices according to security, compliance and regulatory requirements, and is kept current. Implementation of work in accordance with policies and controls and are actively managing risks.  .
  • Digital transformation/change projects, programmes and initiatives, modernising legacy systems new and enhanced digital solutions to enable customers, clients and colleagues.   .
  • Management of the technology team includes hiring, training, mentoring, and setting and achieving team goals and ensuring that the technology team have the resources and support they need to be successful.
  • Management of the technology budgets, ensuring appropriate prioritisation of resources, ensuring investments in technology support overall business goals, and that costs are optimised, and efficiencies are delivered, where required, ensuring financial risks associated with technology are mitigated.

Director Expectations

  • Provide expert advice to senior functional management and committees to influence decisions made outside of own function, offering significant input to function wide strategic initiatives.
  • Manage, coordinate and enable resourcing, budgeting and policy creation for a significant sub-function.
  • Escalates breaches of policies / procedure appropriately.
  • Foster and guide compliance, ensure regulations are observed that relevant processes in place to facilitate adherence.
  • Focus on the external environment, regulators, or advocacy groups to both monitor and influence on behalf of Barclays, when appropriate.
  • Demonstrate extensive knowledge of how the function integrates with the business division / Group to achieve the overall business objectives.
  • Maintain broad and comprehensive knowledge of industry theories and practices within own discipline alongside up-to-date relevant sector / functional knowledge, and insight into external market developments / initiatives.
  • Use interpretative thinking and advanced analytical skills to solve problems and design solutions in often complex/ sensitive situations.
  • Exercise management authority to make significant decisions and certain strategic decisions or recommendations within own area.
  • Negotiate with and influence stakeholders at a senior level both internally and externally.
  • Act as principal contact point for key clients and counterparts in other functions/ businesses divisions.
  • Mandated as a spokesperson for the function and business division.

All Senior Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others.

All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.

Barclays welcomes applications from all candidates and is committed to ensuring reasonable adjustments (accommodations) are put in place to allow for a fair and inclusive recruitment process. For more information and how to request one, please review Adjustments to the recruitment process.

We’re a global, vital and highly respected financial organisation with an inspiring Purpose. Operating in 39 countries and employing around 100,000 people across the world, we help communities, individuals and businesses thrive. And we’ve created financial solutions and technology that the world now takes for granted. A career with us can offer incredible variety, depth and breadth of experience, and the chance to learn from some of the best minds in technology and finance.

To find out more about Barclays' strategy please click here.

We are an equal opportunity employer and opposed to discrimination on any grounds. It is the policy of Barclays to ensure equal employment opportunity without discrimination or harassment on the basis of race, colour, creed, religion, national origin, alienage or citizenship status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law.

Barclays is required by law to confirm that you have the Legal Right to Work in any role that you apply for. If you currently hold a work visa sponsored by Barclays, or you would require sponsorship from Barclays, you must declare this as part of your application. Sponsored visas are role and entity specific and any changes must be reviewed. It is important that you ensure you are working on the correct visa at all times. Failure to accurately disclose your visa status or Legal Right to Work may result in your application or any employment offer being withdrawn at any time.

Who succeeds in
Tech at Barclays?

For a career with us, you need to be prepared to take big steps forward, curious to face the challenges ahead, and driven to focus on the outcomes. We need people with the Barclays mindset to make it happen here.

Qualities we look for:motivator, supporter, connector, driver, communicator, transformer, maker, observer

What you'll get in return

Competitive holiday allowance
Life assurance
Private medical care
Pension contribution

Our technology

Supporting our 48 million customers and clients worldwide takes a lot of forward thinking. It means harnessing technology to support the economy. It means making a difference to people’s lives. And it requires the maintenance and development of a global, technological infrastructure. At Barclays, technology helps us keep transactions moving, manages data, and protects our customers. Join a world where your work creates unique moments of impact. Make it happen here.

This is Barclays Whippany

Barclays Whippany is a bespoke technology-led, state-of-the-art workplace of the future. It brings thousands of talented people together in our vital Tech, Cyber Security and Payments command centers that are key to our US and global strategy.

Our campus has everything you need. From excellent food options to childcare, beautiful outdoor areas, collaborative spaces and more.

As well as plentiful onsite parking, we offer a shuttle bus from Manhattan, Newark Penn and Morristown. Commuting made easy.

Our health and fitness centre supports your wellbeing with gym facilities, fitness classes and knowledgeable experts to guide you.

With 63 acres and 500k+ square feet of unique office and amenity facilities, prioritizing co-location, comfort, and productivity.

This is Barclays Whippany

Barclays Whippany is a bespoke technology-led, state-of-the-art workplace of the future. It brings thousands of talented people together in our vital Tech, Cyber Security and Payments command centers that are key to our US and global strategy.

Colleague facilities

Our campus has everything you need. From excellent food options to childcare, beautiful outdoor areas, collaborative spaces and more.

Your commute

As well as plentiful onsite parking, we offer a shuttle bus from Manhattan, Newark Penn and Morristown. Commuting made easy.

Your wellbeing

Our health and fitness centre supports your wellbeing with gym facilities, fitness classes and knowledgeable experts to guide you.

An amazing place to work

With 63 acres and 500k+ square feet of unique office and amenity facilities, prioritizing co-location, comfort, and productivity.

Barclays

Working flexibly

We’re committed to providing a supportive and inclusive culture and environment for you to work in. This environment recognises and supports your personal needs, alongside the professional needs of our business. If you'd like to explore flexible working arrangements, please discuss this with the hiring manager. Your request will be reviewed in-line with the requirements of the role/business needs of the team.

Hybrid working

We have a structured approach to hybrid working, where colleagues work at an onsite location on fixed, ‘anchor’, days, as set by the business area. Please discuss the working pattern requirements for the role you are applying for with the hiring manager. Please note that working arrangements may be subject to change on reasonable notice to ensure we meet the needs of our business.

Barclays is built on an international scale.

Our geographic reach, our wide variety of functions, businesses, roles and locations reflect the rich diversity of our worldwide customer base. All of which means we offer incredible variety, depth and breadth of experience. And the chance to learn from a globally diverse mix of colleagues, including some of the very best minds in banking, finance, technology and business. Throughout, we’ll encourage you to embrace mobility, exploring every part of our operations as you build your career.

Find more information

Make it happen at Barclays

Our teams are always evolving - creating new solutions that make a real difference for customers and clients. Watch the video to hear how our colleagues describe their careers at Barclays and imagine where yours could take you.

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