Prime Brokerage Client Service Analyst

Whippany, United States

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Date live: Oct. 11, 2022

Business Area: COO & Functions

Area of Expertise: Operations

Reference Code: 90279598

Contract: Permanent/Regular

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Prime Brokerage Client Service Analyst
Whippany, NJ

As a Barclays Prime Brokerage Client Service Analyst, you will be executing our Client Advocacy strategy, in partnership with Prime Brokerage, Distribution, SRM and Ops & Tech leads, as well as direct operations relationship management of a high profile group of clients. You will use your skillset to have oversight of strategic / focus client interaction, perform in-depth analysis of data across of our core processing Service Measures suite.

Barclays is one of the world's largest and most respected financial institutions, with 329 years of success, quality and innovation behind us. We've helped millions of individuals and businesses thrive, creating financial and digital solutions that the world now takes for granted. An important and growing presence in the USA, we offer careers providing endless opportunity.

What will you be doing?

•   The role holder will provide coverage and act as an Advocate, for a set of high profile, demanding clients, across asset class & functions for the Prime Brokerage businesses
•   The role holder should have the ability to work alongside a diverse global workforce through rapid change and in periods of uncertainty
•   Managing client escalation activity related to Equity and Fixed Income Prime Brokerage products, OTC, Futures and FX Clearing
•   Extensive daily interaction with both internal stakeholders and external clients, serving as an issue escalation contact for Clients and Markets teams
•   Identifying inter/intra system exceptions stemming from breakdowns in trade lifecycle processing, and escalate/investigate/resolve root cause as appropriate
•   responsibility for utilization of a suite of internal client analytics, to regularly measure service provision data to compare vs our client’s service expectations
•   Driving active internal dialog across line management to address root causes and identify process improvement opportunities
•   Demonstrating proactive client engagement to highlight action plans, outcomes, and performance trending

What we’re looking for:

•   Significant financial markets operations exposure / previous client facing experience in an Investment Banking Operations
•   Prime brokerage experience and/or trade flow knowledge; including trade capture, trade enrichment, trade event management and settlement processing
•   Data analysis skills, including data visualizations, articulation of patterns / trends evidenced through use of service measurement
•   Product knowledge in Fixed income, Cash Equities, Derivatives, FX preferred

Skills that will help you in the role:

•   Communicate confidently at all levels, demonstrated through regular contact with sales and operations heads
•   Good understanding of Prime Brokerage or Macro, Credit and Equity business streams / product scope
•   Proven track record of being able to leverage strong communication, influencing & relationship management skills to drive change across an Organization
•   Broad knowledge of industry landscape including regulatory change

Where will you be working?

At Barclays, we are proud to be redefining the future of finance and here at Whippany we are defining the future of the workplace and the future of the way we work and live. We are creating a unique community, one of four strategic tech-enabled hubs that will redefine opportunity for everyone who works here. Whatever you do at Whippany, you’ll have every chance to build a world-class career in this world-class environment.

More about working at Barclays

Our approach to hybrid working ensures there’s the right balance of working alongside colleagues at our onsite locations, as required for each role. For business areas that offer a hybrid working experience, this will be in a structured way, where colleagues work at an onsite location on fixed, ‘anchor’, days of the week. Some roles may require full onsite working. Please discuss the working pattern requirements for the role you are applying for with the hiring manager.

We continue to embed and review our hybrid working environment and remain in a phase of testing and learning. This means that working arrangements could change, with reasonable notice, to align with the needs of our business.

Barclays welcomes applications from all candidates and is committed to ensuring reasonable adjustments (accommodations) are put in place to allow for a fair and inclusive recruitment process. For more information and how to request one, please review Adjustments to the recruitment process.

We’re committed to providing an inclusive culture and environment, that recognises and supports ways to balance your personal needs, alongside the professional needs of our business. Providing the opportunity for all our employees globally to work flexibly empowers each of us to work in a way that suits our lives, as well as enabling us to better service our customers’ and clients’ needs.

Our approach to working flexibly is designed to support you to balance your life and to accommodate diverse needs, whilst still allowing us to meet our business needs. If you’d like to request a flexible working arrangement, please discuss this with your hiring manager.

We're committed to providing a supportive and simplified experience for our candidates throughout the application and assessment process. Here, you will find information about what to expect and some guidance around your assessment and interview.

While the application process depends on the role, there are some constant steps, which are;

Step 1 - Your application
Step 2 - Your assessment
Step 3 - Your interview
Step 4 - Next steps

We aim to create an inclusive work environment where everyone can reach their full potential. If you require any adjustments to our recruitment process, please click here to learn more.

Find out more information here.

Barclays offers a diverse, inclusive and engaged culture. A place where people can bring their whole selves to work and be respected for who they are, valued for what they do and celebrated for their contribution to our business and our community.
We are an equal opportunity employer and opposed to discrimination on any grounds. It is the policy of Barclays to ensure equal employment opportunity without discrimination or harassment on the basis of race, colour, creed, religion, national origin, alienage or citizenship status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law.

Barclays is required by law to confirm that you have the Legal Right to Work in any role that you apply for. If you currently hold a work visa sponsored by Barclays, or you would require sponsorship from Barclays, you must declare this as part of your application. Sponsored visas are role and entity specific and any changes must be reviewed. It is important that you ensure you are working on the correct visa at all times. Failure to accurately disclose your visa status or Legal Right to Work may result in your application or any employment offer being withdrawn at any time.

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