Prime Services – Client Services Manager

London, United Kingdom

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Date live: 11/10/2022

Business Area: COO & Functions

Area of Expertise: Operations

Reference Code: 90278905

Contract: Permanent/Regular

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Prime Services – Client Services Manager
London

As a Barclays Prime Services Client Services Manager you will work within the Client Interaction Group (CIG), a team of cleared derivatives industry subject matter experts responsible for external client relationships including Asset Managers, Banks & Hedge Funds. CIG provide primary account management services and face off internally to operational teams including Trade Clearing, Physical Deliveries, Client Margins, Execution Brokerage Settlements, Reference Data & Client Integration.

Barclays is one of the world's largest and most respected financial institutions, with 329 years of success, quality and innovation behind us. We offer careers that provide endless opportunity – helping millions of individuals and businesses thrive, and creating financial and digital solutions that the world now takes for granted.

This opportunity is open to dynamic working arrangements. Such as working from home, flexible or compressed hours, part-time options as well as the opportunity is open to job share arrangements. If you have a need for flexibility, please apply and discuss this with us during the hiring process.

What will you be doing?
• Providing superior client service acting as the primary point-of-contact for the relationships under management and also as the first level of escalation
• Overseeing the clients’ daily operational requests and queries in a professional and efficient manner
• Taking full ownership of items raised by clients for investigation and ensuring successful closure is achieved both timely and accurately
• Being responsible for client interaction on a daily basis via email, messenger tools and telephone with external client visits in person also on a periodical basis
• Supporting the growing business whilst actively seeking opportunities to combine and standardise processes across ETD and OTC clearing
• Suggesting and implement improvements from a control and efficiency perspective conforming to the required risk and control policies in place at Barclays
• Interacting with business partners to ensure a consistent approach to client service and to seek optimal solutions for our clients
• Being responsible for project work and other strategic deliverables from both Barclays and client perspective

What we’re looking for:
• Experience at a top-tier Investment Bank or other major international Sell or Buy Side company within the financial services industry
• Previous experience within a client facing role is preferred but not essential providing the candidate has excellent client facing attributes
• Experience of working within a Client Services, Middle Office, Clearing or other Operations department
• Comprehensive understanding of Futures & Options and / or OTC Clearing products

Skills that will help you in the role:
• Solid knowledge of Microsoft Office
• Experience with industry applications such as GMI

Where will you be working?
5 North Colonnade is home to our investment bank and is in the heart of Canary Wharf, just a short walk from our headquarters at Churchill Place. It boasts an array of onsite amenities such as dry cleaner as well as a deli and buffet style staff restaurant. The building is easily accessible by tube, docklands light railway and all major bus links. The atmosphere is second to none with a real buzz being created around the offices within.

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More about working at Barclays

Our approach to hybrid working ensures there’s the right balance of working alongside colleagues at our onsite locations, as required for each role. For business areas that offer a hybrid working experience, this will be in a structured way, where colleagues work at an onsite location on fixed, ‘anchor’, days of the week. Some roles may require full onsite working. Please discuss the working pattern requirements for the role you are applying for with the hiring manager.

We continue to embed and review our hybrid working environment and remain in a phase of testing and learning. This means that working arrangements could change, with reasonable notice, to align with the needs of our business.

Barclays welcomes applications from all candidates and is committed to ensuring reasonable adjustments (accommodations) are put in place to allow for a fair and inclusive recruitment process. For more information and how to request one, please review Adjustments to the recruitment process.

We’re committed to providing an inclusive culture and environment, that recognises and supports ways to balance your personal needs, alongside the professional needs of our business. Providing the opportunity for all our employees globally to work flexibly empowers each of us to work in a way that suits our lives, as well as enabling us to better service our customers’ and clients’ needs.

Our approach to working flexibly is designed to support you to balance your life and to accommodate diverse needs, whilst still allowing us to meet our business needs. If you’d like to request a flexible working arrangement, please discuss this with your hiring manager.

We're committed to providing a supportive and simplified experience for our candidates throughout the application and assessment process. Here, you will find information about what to expect and some guidance around your assessment and interview.

While the application process depends on the role, there are some constant steps, which are;

Step 1 - Your application
Step 2 - Your assessment
Step 3 - Your interview
Step 4 - Next steps

We aim to create an inclusive work environment where everyone can reach their full potential. If you require any adjustments to our recruitment process, please click here to learn more.

Find out more information here.

Barclays offers a diverse, inclusive and engaged culture. A place where people can bring their whole selves to work and be respected for who they are, valued for what they do and celebrated for their contribution to our business and our community.
We are an equal opportunity employer and opposed to discrimination on any grounds. It is the policy of Barclays to ensure equal employment opportunity without discrimination or harassment on the basis of race, colour, creed, religion, national origin, alienage or citizenship status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law.

Barclays is required by law to confirm that you have the Legal Right to Work in any role that you apply for. If you currently hold a work visa sponsored by Barclays, or you would require sponsorship from Barclays, you must declare this as part of your application. Sponsored visas are role and entity specific and any changes must be reviewed. It is important that you ensure you are working on the correct visa at all times. Failure to accurately disclose your visa status or Legal Right to Work may result in your application or any employment offer being withdrawn at any time.

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