Application Trade Floor Support

Singapore, Singapore

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Date live: Oct. 11, 2022

Business Area: COO & Functions

Area of Expertise: Technology

Reference Code: 90283065

Contract: Permanent/Regular

Where will you be located?

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Application Trade Floor Support

Singapore

As a Barclays Application Trade Floor Support, you will be working closely with the IT teams, GIS team, Global Infrastructure teams, Senior IT and business management personnel. As part of the support team, you will provide potential solutions for any technical issues. You will be ensuring all activities and duties are carried out in full compliance with regulatory requirement, Enterprise Wide Risk Management Framework and Internal Barclays Policies and Policy Standards.

Barclays is one of the world's largest and most respected financial institutions, with 329 years of success, quality and innovation behind us. We offer careers that provide endless opportunity – helping millions of individuals and businesses thrive, and creating financial and digital solutions that the world now takes for granted.

What will you be doing?

Operating as part of the team shift rota that provides support coverage from 07:00-18:00
Interacting with the Credit, SecProd, and Wholesale Lending businesses to log, resolve, escalate and own all support issues through to completion
Performing deep analysis of support requests to identify the most efficient solutions to improve stability and reliability
Keeping abreast of the wider projects within the technology space, and where feasible, leverage these initiatives to improve issue resolution and client service
Effectively communicate/ escalate incidents and problems to 3rd line support (development) when required
Updating the support knowledge base recording new issues, workarounds, solutions and system/ process how-to's
Take on Subject Matter Expert responsibility for a suite of applications, and be a knowledge reference point for the support, development and project teams
Taking responsibility of delivery for minor works to support project initiatives and/ or to improve client service and strategy

What we’re looking for:

Experience with ITIL concepts and best practices
Good oral and written communication skills and the ability to work under pressure to deliver projects and process in time
Understanding of the investment banking business, e-trading constrains and trade life cycle
Excellent basic technical skills with demonstrated ability to learn for the purpose of identifying trouble areas and suggest potential solutions

Skills that will help you in the role:

Experience with ITRS Geneos monitoring system
Support experience in AWS or other Cloud environments

Where will you be working?

Our office is located in Marina Bay Financial Centre, which has been carefully crafted into a “city in a garden”. Overlooking the scenic skyline along the Marina Bay waterfront, the green spaces and rooftop terraces have been designed to optimise employee well-being. The centre provides an integrated live-work-play development, surrounded by shops, restaurants, gyms and an alfresco dining area. Our convenient office location means you’re just a 5-minute walk from the nearest MRT station.

More about working at Barclays

Our approach to hybrid working ensures there’s the right balance of working alongside colleagues at our onsite locations, as required for each role. For business areas that offer a hybrid working experience, this will be in a structured way, where colleagues work at an onsite location on fixed, ‘anchor’, days of the week. Some roles may require full onsite working. Please discuss the working pattern requirements for the role you are applying for with the hiring manager.

We continue to embed and review our hybrid working environment and remain in a phase of testing and learning. This means that working arrangements could change, with reasonable notice, to align with the needs of our business.

Barclays welcomes applications from all candidates and is committed to ensuring reasonable adjustments (accommodations) are put in place to allow for a fair and inclusive recruitment process. For more information and how to request one, please review Adjustments to the recruitment process.

We’re committed to providing an inclusive culture and environment, that recognises and supports ways to balance your personal needs, alongside the professional needs of our business. Providing the opportunity for all our employees globally to work flexibly empowers each of us to work in a way that suits our lives, as well as enabling us to better service our customers’ and clients’ needs.

Our approach to working flexibly is designed to support you to balance your life and to accommodate diverse needs, whilst still allowing us to meet our business needs. If you’d like to request a flexible working arrangement, please discuss this with your hiring manager.

We're committed to providing a supportive and simplified experience for our candidates throughout the application and assessment process. Here, you will find information about what to expect and some guidance around your assessment and interview.

While the application process depends on the role, there are some constant steps, which are;

Step 1 - Your application
Step 2 - Your assessment
Step 3 - Your interview
Step 4 - Next steps

We aim to create an inclusive work environment where everyone can reach their full potential. If you require any adjustments to our recruitment process, please click here to learn more.

Find out more information here.

Barclays offers a diverse, inclusive and engaged culture. A place where people can bring their whole selves to work and be respected for who they are, valued for what they do and celebrated for their contribution to our business and our community.
We are an equal opportunity employer and opposed to discrimination on any grounds. It is the policy of Barclays to ensure equal employment opportunity without discrimination or harassment on the basis of race, colour, creed, religion, national origin, alienage or citizenship status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law.

Barclays is required by law to confirm that you have the Legal Right to Work in any role that you apply for. If you currently hold a work visa sponsored by Barclays, or you would require sponsorship from Barclays, you must declare this as part of your application. Sponsored visas are role and entity specific and any changes must be reviewed. It is important that you ensure you are working on the correct visa at all times. Failure to accurately disclose your visa status or Legal Right to Work may result in your application or any employment offer being withdrawn at any time.

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